LE 7.3 boot problem

[dmf]

hi,i seem to be having an issue with 7.3 not booting,everything is fine after i install it for a day or two then suddenly it wont boot and it freezes the desktop.any ideas? im on xp and sp3.thanks.

[spkguitar]

Did you install Internet Explorer 8?

Please read this technical alert from Digidesign/Avid.

[dmf]

ah! that's what messed it up,thanyou.....always something simple.

anyone any idea why when i boot pro tools it is unable to find the hardware???everything is connected and software etc fine.

[sw rec]

That problem has seemed to follow the IE8 install/uninstall problem. Perhaps an un-install/re-install of Pro Tools now that IE 8 is out of the way? (I know, what a pain!!!)

[jazzmandan]

",,un-install/re-install of Pro Tools "

Keep in mind that this is trickier then it sounds. It is like a cavity in a tooth, if you don't get it all out, the tooth just continue to be a problem.

There is a removal tools available to get it un-installed good!!

Good Luck from one who has been there.

[dmf]

thanks guys...

tried reinstalling etc and no joy....is it a matter of retrying??or where might be the emoval tools be found?.

by the way if I.E.8 is no good is any of the other browsers compatible?

[sw rec]

Firefox

[dmf]

still no joy connecting to pro tools/hardware issue even after wiping and reintalling windows etc,everything is totally connected.what the heck would be the prob?

[dmf]

can someone off some help as im stumped this time!

ive tried all the usual tricks,disconnecting the firewire cables,removing the adapter,disconnecting the oo2 cables inside etc.......could it be a faulty firewire adapter?the pc doesnt make the connection sound or tell me its connected and only the odd time makes the sound when disconnected.....the light on the oo2 says they are connected.could it stillll be a IE8 prob even after i have reinstalled windows?!!

[spkguitar]

Are you "hot swapping" the firewire connection to the 002? Plugging it in while both the computer and the 002 are turned on?

If so, you are not supposed to do that! You can, and may have fried the firewire connector inside the 002 by doing that.