Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Artist Series

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-16-2014, 07:17 PM
TuckerMix TuckerMix is offline
Member
 
Join Date: Apr 2011
Location: LA
Posts: 8
Default Eucon Windows BUG: some windows r stuck in background when Eucon running.

I have spent HOURS testing this issue, reinstalling windows 7 64 on multiple machines getting to the bottom of this.

This IS POSITIVELY an Avid Eucon BUG as this issue doesn't exist when Eucon is not running or is uninstalled.

On TWO different systems I have windows 7 64 Pro installed and are up do date, FRESHLY installed systems. I've reproduced this with NO other software installed, and with all my audio software installed.

BUG:

As soon as I install Eucon (EuControl_3.1_Win) and restart the system certain windows will fail to come to foreground when clicked. Hovering over said windows will interact with the windows "Aero" effects but clicking or dragging on said window will have no affect!

Reproduce Steps:
1) install windows 7 64 (for a fresh install repro case)
2) install Eucon 3.1 (note artist device is not connected, doesn't need to be)
3) restart
4) run REGEDIT
5) open a windows explorer window
6) click back and forth between the regedit window and the explorer window
---BUG: The Regedit window will not come to foreground, cannot be used.
---annoying workaround: click the regedit taskbar icon first to bring it to foreground
7) in the windows task bar "notification" area right click the "E" eucon icon and select exit.
8) retest from step 4 (may need to close and reopen the existing windows)
---Issue no longer occurs, Regedit can now be clicked to come to foreground.

Notes:
-reproduced on two completely different systems
-100% consistent repro

Regedit is not the only window affected, lots of other windows are affected making using the system extremely frustrating and slow since the user is forced to click the task bar icons to bring said windows to foreground.

Avid please fix this ASAP!
Reply With Quote
  #2  
Old 02-17-2014, 12:41 PM
cpechet1's Avatar
cpechet1 cpechet1 is offline
Member
 
Join Date: Feb 2014
Location: 2027 Pump Hill Way SW
Posts: 48
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Confirmed here as well...
__________________
Cubase 10.5 Intel i7 5960 16GB, Windows 10 64 Transport/Control/Mix x 4
Reply With Quote
  #3  
Old 02-17-2014, 06:29 PM
TuckerMix TuckerMix is offline
Member
 
Join Date: Apr 2011
Location: LA
Posts: 8
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Is there a way to submit bug reports to Avid online?
Reply With Quote
  #4  
Old 02-17-2014, 07:21 PM
cpechet1's Avatar
cpechet1 cpechet1 is offline
Member
 
Join Date: Feb 2014
Location: 2027 Pump Hill Way SW
Posts: 48
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Not that I am aware of but I believe the dev team reviews these posts regularly.
__________________
Cubase 10.5 Intel i7 5960 16GB, Windows 10 64 Transport/Control/Mix x 4
Reply With Quote
  #5  
Old 02-17-2014, 07:24 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,158
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Hey Guys

You can PM Daniel directly as he wants us to do and here are the info for DanielEUCON or JC Haydon as both are invested in getting this to work as advertized

JC : http://duc.avid.com/member.php?u=111489

Daniel : http://duc.avid.com/member.php?u=104594

Best Regards
Christopher
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #6  
Old 02-17-2014, 09:49 PM
cpechet1's Avatar
cpechet1 cpechet1 is offline
Member
 
Join Date: Feb 2014
Location: 2027 Pump Hill Way SW
Posts: 48
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Thanks Christopher, will do.
__________________
Cubase 10.5 Intel i7 5960 16GB, Windows 10 64 Transport/Control/Mix x 4
Reply With Quote
  #7  
Old 02-18-2014, 05:02 PM
cpechet1's Avatar
cpechet1 cpechet1 is offline
Member
 
Join Date: Feb 2014
Location: 2027 Pump Hill Way SW
Posts: 48
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Hi Christopher... I tried posting the bug report to JC Haydon using PM but received this error:

JC Haydon has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove JC Haydon from the recipient list and send the message again.

Not sure what to do... thanks Casey
__________________
Cubase 10.5 Intel i7 5960 16GB, Windows 10 64 Transport/Control/Mix x 4
Reply With Quote
  #8  
Old 03-03-2014, 04:00 PM
TuckerMix TuckerMix is offline
Member
 
Join Date: Apr 2011
Location: LA
Posts: 8
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

If Avid wants their their software to work they can PM each other about it. I've spent lots of HOURS tracking down this bug, done donating my time to Avid.
Reply With Quote
  #9  
Old 07-01-2014, 10:37 PM
TheNavigator TheNavigator is offline
Member
 
Join Date: Nov 2013
Location: Vienna
Posts: 13
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

I have the same problem (Windows 7 and Windows 8.1) and I can also fully reproduce it.

I have nailed it down to programs running with administrator privileges.

You can even normally switch among them, but not from "normal" to "program with administrator privileges".
Reply With Quote
  #10  
Old 07-03-2014, 07:19 AM
manichouse manichouse is offline
Member
 
Join Date: Jul 2001
Posts: 352
Default Re: Eucon Windows BUG: some windows r stuck in background when Eucon running.

Same issue here on Win 8.1 with Eucon 3.1.3, Artist Mix and Artist Control. The mouse gets locked out of the UI of other applications and windows at times. I have to either alt-tab or use the "application" button on the Artist Control to cycle through and switch between windows and applications. Very frustrating. I've also noticed that the mouse tracking speed will change when switching from applications to the desktop. All of this happens even when the control surfaces are off. If I stop the client and Eucontrol applications, all works as it should though.
__________________
Martin Trum
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
EuCon vs Bonjour on Windows 8.1 bonestonne Artist Series 6 10-31-2013 03:39 PM
Virus Eucon drivers Windows 7 ballando Windows 3 10-13-2012 03:33 AM
EUCON 2_6_1 eucon discovery cant find ip klaukholm System 5 2 10-22-2011 01:01 PM
Eucon disables Windows remote desktop Sound is Alive Artist Series 5 10-14-2011 05:08 AM


All times are GMT -7. The time now is 04:24 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com