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  #1  
Old 09-15-2012, 03:01 AM
Boe Larsen Boe Larsen is offline
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Default -9171 and -9172 errors with Pro Tools HD 10.3 on HDX

PT keeps stopping with errors - mostly (-9172).

"Audio processing could not complete due to conflicts with other CPU tasks or a potential clocking issue..."


My setup is:

OS 10.8.1
(fresh installed on OWC SSD drive and settings imported with migration)
PT10HD 10.3.0 + HDX2
(preferences deleted + disk permissions repaired)
Mac Pro 3.06ghz x 2 (12 core), 40gb ram.

It doesn't seem to be really related to the number of tracks.
I just tried to bounce a track with about 30 audio tracks. No VI's.

Play back engine was set to:
512 samples, 11 processors (of 24), cpu limit: 85%, 256 voices, delay comp: max, cache size: 4gb, plugin buffer: level 2.

It stopped during the bounce.
I changed the buffer to a maximum 1024 and it got through.

But this can't be right... the fastest setup I could get my hands on and then this...

I had similar problems yesterday with about 5 tracks and recording a cue vocal...

Any ideas?

Boe
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Last edited by DigiTechSupt; 10-22-2012 at 04:49 PM. Reason: Subject updated from "PT 10.3 HD just keeps stopping - help please" and merged similar threads.
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  #2  
Old 09-15-2012, 08:43 AM
phatbeatstudio phatbeatstudio is offline
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Default Re: PT just keeps stopping - help please

I can't say for sure but OS 10.8.1 I don't think this is supported yet.
CPU usage . I find it works best at 99 . I had it set to 95 for a while and it was stopping . Im not a expert at PT and CPU optimization but for me setting the the hyper threading to 2 maybe 4 less than all available. That seams to work best for me. On my system HDX seems to want all the go power my mac has to offer but given what HDX can do maybe thats just the new way of things . But again just what works best on my rig and I honestly couldn't say if theres a better way or not.
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  #3  
Old 09-15-2012, 12:04 PM
Boe Larsen Boe Larsen is offline
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Default Re: PT just keeps stopping - help please

Quote:
Originally Posted by phatbeatstudio View Post
I can't say for sure but OS 10.8.1 I don't think this is supported yet.
Mountain Lion has been qualified for PT 10.3.0

http://avid.force.com/pkb/articles/e...ility/en436391

Boe
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  #4  
Old 09-15-2012, 12:13 PM
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francois francois is offline
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Default Re: PT just keeps stopping - help please

10.3 and 10.8.1 HDX1 here with no issue so far.

Did you try without the UAD ?
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  #5  
Old 09-15-2012, 12:18 PM
Boe Larsen Boe Larsen is offline
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Default Re: PT just keeps stopping - help please

Quote:
Originally Posted by francois View Post
10.3 and 10.8.1 HDX1 here with no issue so far.

Did you try without the UAD ?
Ok - no but could try that.
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Old 09-16-2012, 02:02 AM
Boe Larsen Boe Larsen is offline
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Default Re: PT just keeps stopping - help please

New status:

Deleted protools and all plugs clean.

Installed PT 10.3.0 from scratch. ONLY Avid plugs.

Rapaired disk permissons.

Launched protools.

Get the same -9171 errors.

Was able to strip the current session down to 1 mono track with no plugs and get the samme error when recording.

With these audio setting: HW buffer: 512, 11 processors, CPU limit 85, 256 voices, no delay comp, cache normal.

Same thing with cache 2gb.
Happens a bit less with buffer at 1024, but still a lot.

SO - I create a new blank session with one mono track. Same settings - and the errors don't come anymore.

ODD.

Don't quite know what to make of it.

Will test more.
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  #7  
Old 09-27-2012, 08:10 PM
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francois francois is offline
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Default Re: PT just keeps stopping - help please

I was getting sluggish in my tracking session today.
I just realized that when Mt-lion installed itself it changed my power saver setting back to put the disk to sleep.
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  #8  
Old 10-21-2012, 03:29 AM
banana boy banana boy is offline
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Default Re: PT 10.3 HD just keeps stopping - help please

Hi guys - I am on HDX and just posted this on the PT on Mac forum ...

Anybody else having this trouble with 9171 and 9172 errors on Mountain Lion?

I have an HDX1 with PT10.3.2 on OSX 10.8.1 and cannot get the HDX card test to run at all. Digitest gives an error 1103.

I've had an embarrassing number of crashes in front of clients clients with 9171 and 9172 errors since this new build on a 12G Ram equipped 2x 2.4GHz 6-core Intel Xeon Mac Pro with a Blackmagic Extreme sharing vid ref from a PAL SD Black Magic sync generator via a sync I/O. Checking the forums there seems to be a fair bit of noise about it, but the knowledge base suggests this is not a CPU task conflict or sync problem, but rather a HD Native / Thunderbolt / Sleep issue - none of which are relevant at my place.

Seems to be pretty random - any size session; any CPU usage setting, any cache setting, no tracks, many tracks; no plug-ins, many plug-ins; busy edits and automation, simple no-automation bounce; with or without video; during a bounce or once, I believe, even standing idle. Have trashed preferences and databases every time (this can get tedious in a client session) and all seems good for a while then it hits again. Have changed processors from 12-24 from 85% to 99%, changed cache from Normal to 9G - same symptoms. I'm running two 192 I/O's, a Mic Pre, Sync I/O (SD), D-Command (with and without the firmware upgrade), and various digital and analogue outboard gear.

Anyone seen and fixed this at all? Any ideas? Had the same issue with 10.3.1.

Is anyone using HDX happily on Mountain Lion?

Thanks in advance for any help you might be able to offer.
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  #9  
Old 11-15-2012, 04:18 PM
SmokinBaldMonkey SmokinBaldMonkey is offline
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Default Re: -9171 and -9172 errors with Pro Tools HD 10.3 on HDX

Its none of those things Boe, its the software. The 9171 and 9172 errors are happening everywhere.

I get the same on my end, I suspect its a ML issue with 10.3 PT. If I run an 88k session with 12 tracks, and just hit play, I can make the 9171 error happen by resizing the edit window. It isn't you. Its the software.
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System 1: Retina MBP 512SSD/16RAM - Thunderbolt HDX1/HDIO
System 2: Mac Mini - 512SSD/8RAM - Thunderbolt HDX1/HDIO
OSX 10.8.5
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  #10  
Old 12-06-2012, 01:07 PM
toye toye is offline
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Default Re: -9171 and -9172 errors with Pro Tools HD 10.3 on HDX

same issues with HDX card on windows 7...same errors over and over at any buffer size and any track count. There is something seriously wrong with these HDX cards...
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