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  #11  
Old 01-10-2019, 09:47 PM
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jeffro jeffro is offline
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Default Re: Multiple iLok Cloud Sessions

Quote:
Originally Posted by 685 View Post
...at least update/re-word the FAQ.
We have updated the iLok Cloud FAQ so hopefully that explains things more clearly.
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Originally Posted by 685 View Post
...On Ultimate 2018.12(iLok Manager 5.0 mac) if I have a Protools iLok Cloud session running on computer 1 and I start Protools iLok Cloud on computer 2, I will get the "Protools has unexpectedly quit" crash on computer 1...
You should be prompted to save changes, so if it's crashing then I'd suggest starting a support case via my.avid.com > Access The Support Center > Equipment to troubleshoot this.
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Old 01-10-2019, 09:50 PM
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jeffro jeffro is offline
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Default Re: Multiple iLok Cloud Sessions

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Originally Posted by EdgarRothermich View Post
Any chance you also let the responsible people know that the term "Cloud Session" is really bad idea...
Point taken, but please keep in mind that iLok is used by more companies than just Avid.
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Originally Posted by EdgarRothermich View Post
...The multi-seat companies and all the education market with Pro Tools classrooms is a big segment for Avid and those customers could benefit big time from such an implementation (and many users mentioned that in the other thread)...
Agreed, so I'm passing your feedback on to our Product Managers and EDU group.
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Old 01-11-2019, 03:25 PM
685 685 is offline
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Default Re: Multiple iLok Cloud Sessions

Quote:
Originally Posted by jeffro View Post
We have updated the iLok Cloud FAQ so hopefully that explains things more clearly.

You should be prompted to save changes, so if it's crashing then I'd suggest starting a support case via my.avid.com > Access The Support Center > Equipment to troubleshoot this.

Thanks and yes, it's crashing and I will start a support ticket today. I was just mentioning it to a friend of mine. I actually noticed the crash about a week or so ago and thought it was due to something I did. It happened again recently so I did a few tests and was able to duplicate the crash. It's also crashing if I disconnect from the internet.
Protools Ultimate 2018.12/ OS 10.13.6 on both computers.

Last edited by 685; 01-11-2019 at 03:38 PM.
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  #14  
Old 01-16-2019, 09:40 PM
metalmixer metalmixer is offline
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Default Re: Multiple iLok Cloud Sessions

you're gonna need multiple Avid and ilok Accounts to do it.
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