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computer keeps freezing using pro tools 10.3.9
So, I am at my wits end with this and need some help. Every time I try to work in pro tools the thing totally hangs up and freezes out the computer. I.E. nothing works no mouse movement no response from the keybord etc. This happens consistantly. I have Made sure my Plugins are up to date. I have done all of the recommended optimizations short of updating the bios and Chipset (out of my element).
Processor Name: AMD FX-6100 Original Processor Frequency: 3300.0 MHz CPU ID: 00600F12 Extended CPU ID: 00600F12 CPU Brand Name: AMD FX(tm)-6100 Six-Core Processor CPU Vendor: AuthenticAMD CPU Stepping: OR-B2 (Orochi) CPU Code Name: Zambezi CPU Thermal Design Power (TDP): 95.0 W CPU Platform: Socket AM3r2 Microcode Update Revision: 600062E Number of CPU Cores: 6 Number of Logical CPUs: 6 Operating Points CPU HFM (Maximum): 3300.0 MHz = 16.50 x 200.0 MHz [Unlimited] CPU CPB: 3900.0 MHz = 19.50 x 200.0 MHz [Unlimited] CPU Current: 3310.4 MHz = 16.50 x 200.6 MHz @ 1.3000 V Northbridge Maximum: [Unlimited] Northbridge Current: 2006.3 MHz = 10.00 x 200.6 MHz @ 1.2375 V CPU Bus Type: Hyper-Transport v3.00 Maximum Supported Hyper-Transport Link Clock: 3200 MHz Current Hyper-Transport Link Clock: 2006 MHz Cache and TLB L1 Cache: Instruction: 3 x 64 KBytes, Data: 6 x 16 KBytes L2 Cache: Integrated: 3 x 2 MBytes L3 Cache: 8 MBytes Instruction TLB: Fully associative, 48 entries Data TLB: Fully associative, 32 entries Module Size: 8192 MBytes Memory Type: DDR3 SDRAM Module Type: Unbuffered DIMM (UDIMM) Memory Speed: 800.0 MHz (DDR3-1600 / PC3-12800) Module Manufacturer: Corsair Module Part Number: CMX8GX3M1A1600C11 Module Revision: 0 Module Serial Number: 0 Module Manufacturing Date: Year: 2000, Week: 0 Module Manufacturing Location: 1 SDRAM Manufacturer: Unknown Error Check/Correction: None Module characteristics Row Address Bits: 16 Column Address Bits: 10 Number Of Banks: 8 Module Density: 4096 Mb Number Of Ranks: 2 Device Width: 8 bits Bus Width: 64 bits Module Nominal Voltage (VDD): 1.5 V Module timing Minimum SDRAM Cycle Time (tCKmin): 1.500 ns CAS# Latencies Supported: 6, 7, 9 Minimum CAS# Latency Time (tAAmin): 13.125 ns Minimum RAS# to CAS# Delay (tRCDmin): 13.125 ns Minimum Row Precharge Time (tRPmin): 13.125 ns Minimum Active to Precharge Time (tRASmin): 36.000 ns Supported Module Timing at 666.7 MHz: 9-9-9-24 Supported Module Timing at 533.3 MHz: 7-7-7-20 Supported Module Timing at 466.7 MHz: 7-7-7-17 Supported Module Timing at 400.0 MHz: 6-6-6-15 Minimum Write Recovery Time (tWRmin): 15.000 ns Minimum Row Active to Row Active Delay (tRRDmin): 6.000 ns Minimum Active to Active/Refresh Time (tRCmin): 48.125 ns Minimum Refresh Recovery Time Delay (tRFCmin): 260.000 ns Minimum Internal Write to Read Command Delay (tWTRmin): 7.500 ns Minimum Internal Read to Precharge Command Delay (tRTPmin): 7.500 ns Minimum Four Activate Window Delay Time (tFAWmin): 30.000 ns Video chipset Video Chipset: NVIDIA GeForce GTX 650 Ti Video Chipset Codename: GK106-220 Video Memory: 1024 MBytes of GDDR5 SDRAM [Hynix] Video Card Video Card: ASUS GTX650 TI Video Bus: PCIe v2.0 x16 (5.0 Gb/s) @ x16 (2.5 Gb/s) Video RAMDAC: Integrated RAMDAC Video BIOS Version: 80.06.21.00.1c Video Chipset Revision: A1 Performance Processor Clock: 324.0 MHz Memory Clock: 162.0 MHz (Effective 648.0 MHz) Memory Bus Width: 128-bit Number Of ROPs: 16 Number Of Unified Shaders: 768 nVidia SLI Status: Capable Hardware ID: PCI\VEN_10DE&DEV_11C6&SUBSYS_84341043&REV_A1 PCI Location (Busev:Fnc): 1:00:0 Driver Information Driver Manufacturer: NVIDIA Driver Description: NVIDIA GeForce GTX 650 Ti Driver Provider: General Information Drive Controller: Serial ATA 6Gb/s @ 6Gb/s Drive Model: WDC WD10EZEX-00RKKA0 Drive Revision: 80.00A80 Drive Serial Number: WD-WCC1S3831979 World Wide Name: 50014EE25DC7B693 Drive Capacity: 953,869 MBytes (1000 GB) ATA Major Version Supported: ATA/ATAPI-5, ATA/ATAPI-6, ATA/ATAPI-7, ATA8-ACS ATA Transport Version Supported: SATA 3.0 Drive Geometry Number of Cylinders: 16383 Number of Heads: 16 Sectors Per Track: 63 Number of Sectors: 16514064 Total 32-bit LBA Sectors: 268435455 Total 48-bit LBA Sectors: 1953525168 Cache Buffer Size: N/A Transfer Modes Sectors Per Interrupt: Total: 16, Active: 16 Max. PIO Transfer Mode: 4 Multiword DMA Mode: Total: 2, Active: - Singleword DMA Mode: Total: -, Active: - Ultra-DMA Mode: Total: 6 (ATA-133), Active: 6 (ATA-133) Max. Multiword DMA Transfer Rate: 16.7 MBytes/s Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s Transfer Width: 16-bit General Information Drive Controller: Serial ATA 6Gb/s @ 6Gb/s Drive Model: Seagate ST2000DM001-1ER164 Drive Revision: CC26 Drive Serial Number: Z4Z55H0A World Wide Name: 5000C50090BB4F40 Drive Capacity: 1,907,729 MBytes (2000 GB) Media Rotation Rate: 7200 RPM Nominal Form Factor: 3.5" ATA Major Version Supported: ATA/ATAPI-5, ATA/ATAPI-6, ATA/ATAPI-7, ATA8-ACS, ACS-2 ATA Minor Version Supported: ACS-3 Revision 3b ATA Transport Version Supported: SATA 3.1 Drive Geometry Number of Cylinders: 16383 Number of Heads: 16 Sectors Per Track: 63 Number Of ECC Bytes: 4 Number of Sectors: 16514064 Total 32-bit LBA Sectors: 268435455 Total 48-bit LBA Sectors: 3907029168 Cache Buffer Size: N/A Transfer Modes Sectors Per Interrupt: Total: 16, Active: 16 Max. PIO Transfer Mode: 4 Multiword DMA Mode: Total: 2, Active: - Singleword DMA Mode: Total: -, Active: - Ultra-DMA Mode: Total: 6 (ATA-133), Active: 6 (ATA-133) Max. Multiword DMA Transfer Rate: 16.7 MBytes/s Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s Here are some of the listed error events i found in the event viewer: Activation context generation failed for "c:\Program Files (x86)\Avid\Pro Tools\DAE\Controllers\003_Resource412.dll". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",v ersion="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis. Activation context generation failed for "c:\Program Files (x86)\Avid\Pro Tools\DAE\Controllers\D-Control_Resource412.dll". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",v ersion="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis. Activation context generation failed for "c:\Program Files (x86)\Avid\Pro Tools\DAE\Controllers\D-Control_Resource404.dll". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",v ersion="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis. The program ProTools.exe version 10.3.9.462 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 13e8 Start Time: 01d2af6547302595 Termination Time: 9 Application Path: C:\Program Files (x86)\Avid\Pro Tools\ProTools.exe Report Id: a1ac820f-1b58-11e7-87bd-60a44c5adc45 Last edited by Drew Mazurek; 04-14-2017 at 05:48 AM. Reason: removed mention of illegal activity |
#2
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Re: computer keeps freezing using pro tools 10.3.9
Also, I am using a Lynx Aurora 16 with the Lynx Aes16e interface if that makes any difference.
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#3
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Re: computer keeps freezing using pro tools 10.3.9
Those sorts of errors may be caused by hard disk failure. Have you had any "bluescreens" recently?
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PT10.3.10HD(Tyan s2932 [8core Shanghai 2.7GHZ] 32GB,Win7 SP1); PT10HD(Tyan s2892 w/10GB, Win7 SP1);PT8HD(Dell 690 quad Xeon 3.0, 8GB, Win7,192 I/O, 96 I/O);MacBook Pro: 11R, Apogee Element 46, Focusrite 8PreX PT HD 11.3.2; Mac Pro 3.47 Hex 32GB, OSX 10.12.6/L10.4.2;L9.1.8, 2.64TB; G5 D2.3 4GB, 10.4.11/L8; 12c MP 2.66/32GB PT12.4; Structure, GigaGS3, Kontakt 5, Garratin, Sibelius 8.7+, Finale26,EMU,Vegas Pro 16-10/; RME HDSP9652,MOTU 2408 MKIII/1224/308, FX,Kurz,L5s,Strat,ASAT,JB,Zon |
#4
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Re: computer keeps freezing using pro tools 10.3.9
When was the last time this worked properly?
Do you have a drive image of the last working system? Is your ilok software up to date? If there has ever been software with questionable installation schemes installed, there may be issues with the registry.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
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Re: computer keeps freezing using pro tools 10.3.9
Thanks for the replies guys. I've since taken the computer to my repair guy to have things looked at. My system drive checks out OK. I have not had any blue screens. I'm having my guy update the bios and chipset drivers and also upgrading to an 8 core 4.0 cpu. I'm also having him wipe the drive and do a fresh OS install. After which I will reinstall pro tools, my slate plugins, and my Ik multimedia arc system 2 plug. The arc plug was the suspected culprit to my issue and after their tech support's suggestion of wiping it from the registry is whe my problems got worse (not to say it wasn't bad to begin with.). Wish me luck. I have a paying client on hold because of this.
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#6
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Re: computer keeps freezing using pro tools 10.3.9
Hi,
I have exactly the same problem with Pro Tools 10, under Windows 10 and Lynx Aes16e with Aurora 10. Have you solved the problem? |
#7
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Re: computer keeps freezing using pro tools 10.3.9
Please keep in mind that Pro Tools 10 is not supported beyond Windows 7 SP1.
http://avid.force.com/pkb/articles/e...tibility-Chart The OP is running an AMD processor, is that the same for you? I have known of people running this in Windows 10, but I'm not sure of the limitations. Perhaps others will chime in. I would consider upgrading Pro Tools.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#8
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Re: computer keeps freezing using pro tools 10.3.9
Thank you Tom. I have an Intel i7 processor. In my laptop (with Win 10 and Pro Tools 10, with a Focusrite Scarlett via USB) everything is Ok. I don't think that the problem come due to Windows 10.
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#9
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Re: computer keeps freezing using pro tools 10.3.9
The whole computer freezing, early candidate to exclude is device drivers and maybe interface hardware. I would I test with whatever other interface you have, including if you needed to install ASIO4ALL just to test. Unplug everything you do not need connected.
I would not waste much time trying to debug before just rolling back to the last working backup, or do a full clean Windows install. (Oops which I see you are already going to do - good call. Get him to install Windows 10 *Pro* so you can fully disable auto updates). |
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