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  #1  
Old 06-23-2009, 03:45 PM
epu epu is offline
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Default Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

Yes I've updated to the latest drivers (PACE, etc). Yes I checked to make sure Windows was able to detect it being attached. Yes the green light comes on. Yes, when I go to the iLok site, it lists the licenses available to me on my iLok. However . . .

When I press SYNCHRONIZE, it says that NO iLOK KEY IS ATTACHED.

I dropped this iLok this morning by accident, maybe a four foot drop at the most. This iLok worked ABSOLUTELY fine. I have STRUCTURE LE and HYBRID on this iLok and need it for a project I'm working on.

Do I have to now RMA this key? What's my next step. I was VERY reluctant to make any iLOK or Synchrosoft purchses for this very same reason.
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Old 06-23-2009, 03:56 PM
sunburst79 sunburst79 is offline
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

Try rebooting and also try a different machine. I've seen the iLok site behave oddly before.
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  #3  
Old 06-23-2009, 04:53 PM
sw rec sw rec is offline
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

The last time I was on the I-lok site, I had better luck with IE7 than Firefox.
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Old 06-24-2009, 02:30 AM
epu epu is offline
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

I'm so pissed. This is unbelievable. I've dropped my laptop, and other things before from this low height and it had no effect on the units in question cosmetically or operationally. I barely dropped the iLok. There's no cosmetic damage, the USB connector itself is NOT loose, the green light comes on when it is plugged in AND the computer detects it in the Device Manager and attached devices list!!!!

I've tried using Firefox, IE7 on the iLok site to synchronized and it says the same crap, 'NO iLOK ATTACKED". This is fustrating! I'm going to lose two weeks or possibly more due to this RMA process for an accident which was barely an accident. Are these things THAT fragile????
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Old 06-24-2009, 03:55 AM
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

Quote:
Originally Posted by epu View Post
I'm so pissed. This is unbelievable. I've dropped my laptop, and other things before from this low height and it had no effect on the units in question cosmetically or operationally. I barely dropped the iLok. There's no cosmetic damage, the USB connector itself is NOT loose, the green light comes on when it is plugged in AND the computer detects it in the Device Manager and attached devices list!!!!

I've tried using Firefox, IE7 on the iLok site to synchronized and it says the same crap, 'NO iLOK ATTACKED". This is fustrating! I'm going to lose two weeks or possibly more due to this RMA process for an accident which was barely an accident. Are these things THAT fragile????
You can buy temp "zero downtime" for about $xx this gives you 2 weeks to arrange the RMA with the plugin vendors. during the 2 weeks ilok will place the auths that were on your ilok when it was last synced.

Just checked and i couldn't find it today?? sure i read this only yesterday on the ilok site

contact ilok

https://www.ilok.com/cgi-bin/WebObje...nrollmentStep1
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Old 06-24-2009, 05:54 AM
sunburst79 sunburst79 is offline
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

I think that in the case of a defective key that ilok will transfer the assets to a new key if the key itself is at fault. Your best bet would probably be to overnight it to them.

Sorry to hear your having problems, Most iLok issues seem to be related to lost or stolen keys.
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  #7  
Old 06-24-2009, 10:01 AM
john reilly john reilly is offline
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

i am having the same problem and bought a new ilok key...and can transfer my licenses from one key to the other except for my waves auths...
is there a way to do that (transfer the waves) without having to buy the zero downtime?? could use some quick feeback on this one..

thanks in advance!

john
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  #8  
Old 06-24-2009, 01:36 PM
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

It is my understanding that Waves V6 con be transferrerd through ilok.com. Older versions (5.97 and earlier) need to go directly through Waves.
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Old 06-25-2009, 02:17 PM
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Default Re: Faulty iLok? Dropped It. Pro-Tools Says "iLok Not Found".

Quote:
Originally Posted by Benoni View Post
The whole Ilok system boarders on being illegal because in my opinion is violated the terms of the "Fair Use" act. They CHARGE you money to make sure the product they sell keeps working!!! WTF!
I'm not a fan of this iLok method myself. I have 4 of them now and always have the passing thought of losing or damaging one. This is an area we should definitely be stress free from. Having to worry about silly things such as this just from some copy protection scheme is ridiculous. Definitely not the best system.

Shane
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