Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Windows
Register FAQ Today's Posts Search

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 07-03-2014, 09:35 PM
amdini amdini is offline
Member
 
Join Date: Jun 2010
Location: Los Angeles, US
Posts: 21
Default Access Violation 0x00000000 when loading Pro Tools 10.3.9 HD | Native

I have PT 11, which works perfectly fine, and PT 10 that I use for older client sessions while I transition everything into 11. After installing the latest 11 update, 10 freezes with error during plugin scan.

See attached screen shot for exact error message. It occurs whenever I attempt to load version 10.3.9 of PT. After clicking "OK" on the error pop-up, Pro Tools hangs indefinitely and must be closed manually using Ctr-Alt-Del and ending the process.

Here is what I've tried already:
-removed ALL AAX 32 and 64 bit plugins from the PT 10 directory, and left only the RTAS plugs. Still no load.
-made sure all plugins are up-to-date
-gave admin access to PT 10 during setup and launch
-did clean uninstall of PT10 before installing upgrade
-performed all Win 7 optimizations
-disconnected all USB peripherals
-disconnected Ethernet cable
-tried running PT10 in compatibility mode Win XP SP3
-ran some kind of command prompt "fix" I found on a forum thread related to this issue, where all entities are given "OptIn" to some parameter. Wish I could remember exactly what or where I found it, but whatever it was it said "operation successful"; however this didn't fix the issue I'm having at all.


On the screen shot, you will see the error pop-up during the Absynth scan; however, if I remove Absynth from plugin directory, the error simply appears on the next plugin. Even the Avid AiR plugins cause this error to happen. I went through just about every plugin I have, one by one, and PT still hangs during the scan on all but Xpand.

I can only get Pro Tools 10 to load when removing ALL other plugins from the RTAS and AAX directories.

-All my plugs are up to date.
-I have PT HD|Native v11.1.3 and v10.3.9
-My OS is Win 7 Ultimate 64-bit SP-1

I/O Hardware:
Avid 8x8x8
Lynx Aurora 8 via AES
Burl B2 via AES encl


SANDRA report:
SiSoftware Sandra

ID
Host Name : PowerhouseIII-A
Workgroup : WORKGROUP

Computer
Model : OEM P5E3 Deluxe
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P5E3 Deluxe
Serial Number : MS1C7AB********
BIOS : AMI (OEM) 1409 02/02/2009
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4C 3GHz, 2x 6MB L2)
Socket/Slot : FC LGA (Socket T)

Chipset
Memory Controller : ASUS X38 Processor to I/O Controller 4x 333MHz (1.33GHz), 2x 4GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Corsair CM3X2G1333C9D 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9D 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9D 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9D 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : ACR S200HQL
(1600x1200, 19.4")
Monitor/Panel : XXX L24
(1920x1200, 30.6")
Video Adapter : ATI Radeon HD 3800 Series (320SP SM4.1 670MHz, 1GB DDR2 800MHz 256-bit, PCIe 2.00 x16)

Graphics Processor

Storage Devices
WDC WD1500HLFS-01G6U0 (150GB, SATA300, 3.5", 10000rpm, 16MB Cache) : 140GB (G:)
WDC WD3000HLFS-01G6U1 (300GB, SATA300, 3.5", 10000rpm, 16MB Cache) : 279GB (I:)
WDC WD3000GLFS-01F8U0 (300GB, SATA300, 3.5", 10000rpm, 16MB Cache) : 279GB (C:)
ASAP (515.8MB, USB2) : 492MB (F:)
TSSTcorp CDDVDW SH-S202N (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
SAMSUNG CD-ROM SC-148C (ATAPI, CD-R, 128kB Cache) : N/A (E:)

Logical Storage Devices
Slave 1 (G:) : 140GB (NTFS) @ WDC WD1500HLFS-01G6U0 (150GB, SATA300, 3.5", 10000rpm, 16MB Cache)
Alt Master (I:) : 279GB (NTFS) @ WDC WD3000HLFS-01G6U1 (300GB, SATA300, 3.5", 10000rpm, 16MB Cache)
Master (C:) : 279GB (NTFS) @ WDC WD3000GLFS-01F8U0 (300GB, SATA300, 3.5", 10000rpm, 16MB Cache)
Removable Drive (F:) : 121MB (FAT) @ ASAP (515.8MB, USB2)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-S202N (ATA66, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (E:) : N/A @ SAMSUNG CD-ROM SC-148C (ATAPI, CD-R, 128kB Cache)

Peripherals
LPC Hub Controller 1 : ASUS (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627DHG
Audio Device : ASUS (ICH9) HD Audio Controller
Audio Device : Gammagraphx, Inc. (or missing ID) Radeon HD 3870 Audio device
Serial Port(s) : 1
Disk Controller : ASUS (ICH9) 4 port Serial ATA Storage Controller 1
Disk Controller : ASUS (ICH9) 2 port Serial ATA Storage Controller 2
Disk Controller : ASUS JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : ASUS IEEE 1394a Firewire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Amyuni Document Converter 400 (2400x2400, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LJ300-400 color MFP M375-M475 PCL 6 (600x600, Colour)
Printer : HP Photosmart D110 series (1200x1200, Colour)
Printer : HP Photosmart C5200 series (1200x1200, USB, Colour)
Printer : HP Photosmart 7960 series (600x600, USB, Colour)
Printer : HP Photosmart 7960 series (1200x1200, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : ASAP (120.82MB)

Network Services
Network Adapter : Realtek PCI GBE Family Controller (Ethernet, 100Mbps)
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (Ethernet)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9
Attached Images
File Type: png Pro Tools 10 error.png (92.5 KB, 0 views)
Reply With Quote
 


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Access Violation 0x00000000 Fitzgrade Pro Tools M-Powered (Win) 0 08-05-2012 09:39 AM
access violation occurred, unable to read location: 0x00000000 at address:0x5ad45a48 moonwalker2 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 6 11-22-2011 11:00 AM
Access violation during loading of plug-ins pc123 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 02-07-2011 09:30 AM
access violation occurred, unable to read location: 0x00000000 at address:0x5ad45a48 moonwalker2 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 12-28-2010 11:20 AM
PB : access violation when loading .gig in kontakt saltine 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 0 11-14-2004 11:23 AM


All times are GMT -7. The time now is 07:08 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com