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  #11  
Old 09-04-2019, 01:59 PM
LDS LDS is offline
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Default Re: AVID Sync HD "Unable to establish communication"

Could it be a dud cable? I'm not sure I put a whole lot of faith in the Sync I/O aspect of digitest. It doesn't seem anywhere near as thorough...

A factory restore might help?

To reset all parameters to default settings:
1 Switch off power to the SYNC peripheral and
wait at least 10 seconds.
2 Hold both the Up and Down front panel switches and turn on power to the SYNC periph- eral. Do not release the Up and Down switches until the display reads “FAC-CFG.”
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Pro Tools Ultimate 2024.3. OSX 13.6.5. Win 10. HD Native. Lynx AES16e. Lynx Aurora 16. i9-13900KF. ASRock Z690 Steel Legend. 64GB Ram. AMD Vega 64. BM Decklink. Dolby Atmos Renderer 5.2. Trinnov D-Mon. D-Command.
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  #12  
Old 07-14-2022, 07:00 AM
earfan earfan is offline
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Default Re: AVID Sync HD "Unable to establish communication"

Hi,
old thread, but I have the same issue with my Pro Tools Ultimate 2022.6.
I just installed the new PT 2022.6 with my existing HDX card and my old Sync HD (blue). Digitest was able to update the firmware ("...successful),
but PT sends the message "Unable to establish communication wit the Sync HD...) Reinstalled to my old PT 10HD and it`s working great - Did anybody find a solution?
Any Help appreciated !! Thanks!


Stefan
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  #13  
Old 07-14-2022, 01:32 PM
BScout BScout is offline
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Default Re: AVID Sync HD "Unable to establish communication"

Absolutely sure it is a Sync HD and not just a Sync?
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  #14  
Old 07-15-2022, 01:07 AM
earfan earfan is offline
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Default Re: AVID Sync HD "Unable to establish communication"

Thanks for your response - yes, there is “Sync HD” on the silver/blue front plate.

Stefan
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  #15  
Old 07-16-2022, 10:52 AM
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DetroitT DetroitT is offline
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Default Re: AVID Sync HD "Unable to establish communication"

Blue Sync HD Hdx here working fine
Pts ultimate 2022.6

Note. Will not be usable in non pro tools core audio use.
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  #16  
Old 07-17-2022, 01:13 PM
earfan earfan is offline
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Join Date: Apr 2022
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Default Re: AVID Sync HD "Unable to establish communication"

Thanks for confirming that it is possible to run a blue Sync HD with PT 2022.6!

My setup is: PT 2022.6 - Mac mini 8.1 i7, 64GB RAM, HDX card in AVID Thunderbold 3 Chassis, AVID I/O 8x8x8, blue Sync HD with sw 2.2.1.
So, the question now is, what am I doing wrong?


Thanks again!


Stefan
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  #17  
Old 07-19-2022, 11:25 AM
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DetroitT DetroitT is offline
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Default Re: AVID Sync HD "Unable to establish communication"

Im in Mojave 10.14.6
PTs ultimate 2022.6
HDX-1, Avid Omni + 192 + blue Sync HD
Apple serial cable plus loop sync BNCs
Single Digilink cable from HDX with Digilink license.
Old digilink cable with adapter for the 192.
2010 5,1 Mac Pro Metal video.
Session setup Sync HD clock (VCO) tuning.
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  #18  
Old 07-21-2022, 08:32 AM
earfan earfan is offline
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Default Re: AVID Sync HD "Unable to establish communication"

...and finally IT WORKS!!

yes, I´d like to thank BScout and DetroitT for taking the time to find a solution.
Actually it was a problem between the two versions of the (older) Sync: Sync I/O and SYNC HD. With Sync HD you can also emulate a Sync I/O - press set and up and down buttons until "Device ID" "DEuicE ID" appeaers on the display.this will show the mode the Sync is set to - SYnc IO or SYnc HD. Set to Sync HD and everything is working fine. BTW I`ve never set it to Sync I/O, it just defaults to that mode when I connected it to the new setup - reconnected to my old Mac Pro and PTs 10 HD, it will work as Sync HD (and displayed as Sync HD...)
Strange - you will find more info about setting modes to Sync HD in the Sync HD guide V 9.0 page 13.
To complete the description of my setup:
Mac mini 8.1 with MacOS Monterey 12.4 PTS Ultimate 2022.6 with old blue Sync HD connected via Loopsync BNC cable and Digilink cable and original serial cable
between HDX card and Sync HD. For video I have a Blackmagic Design Ultrastudio 4K mini connected via Thunderbolt 3 to the mini.
I`m writing this for people who might have same or similiar issues in future.
Again many thanks to Bscout and DetroitT.

regards

Stefan
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