upgrading from PT9 to current on Windows 10

[Southsidemusic]

Originally Posted by Darryl Ramm

Did you remember registering/activating Pro Tools 10 or did it come with an already activated iLok?

The OP has never upgraded to PT10. He only has PT9 and nothing higher

[Darryl Ramm]

Originally Posted by squidbob

I only have one iLoc account.

I deactivated Protools First also, I only wanted to see if it worked on this computer....... it is nothing I actually wanted.

I highlight my PT9 iLoc in the manager and I cant drag it over, it says license does not belong to me...


https://drive.google.com/file/d/16Ko...ew?usp=sharing

Jeffro told you you have two iLok account user IDs. I doubt he is wrong about that. I would assume you are just using the wrong one. That's why you can't drag stuff over (and I mainly suggested that in the first place to see if the account setup was OK..).

In you Avid.com account on Avid's web site does it show multiple iLok accounts. Try logging into the other one with ILM and looking at your iLok. Otherwise look through old registration/setup emails to see if you can find that ID info, or support or jeffro can get you more info about your accounts offline.

[Darryl Ramm]

Originally Posted by Southsidemusic

The OP has never upgraded to PT10. He only has PT9 and nothing higher

Right I meant PT9 not PT10.

[jeffro]

I found 2 iLok User IDs linked to your email address so I really think that's the issue. I just replied via your case since I didn't want to post account info here.

[squidbob]

thank you very much for helping me figure this out.

you guys are awesome!!!!