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Old 01-05-2020, 09:22 AM
nelsonmay nelsonmay is offline
Join Date: Apr 2004
Posts: 146
Default ilk - pace installation problems for PT11

It has been over a year since I installed PT 11. I fully upgraded to Mac OSX High Sierra. PT 11 did install on the OS. I was quite surprised, but I can't open the software due to an ilk problem. I have searched and can't get an answer, but I get a window that says "A error occurred installing pace drivers. Try manually installing the latest drivers from ilk.com. See pic. That shows up after a window tries to install pace support and instantly disappears.

I am certain my drivers are up to date and I the ilk key is blue when plugged into a USB port.

Is there something I am missing. I was reading and is ilk now in its cloud?

Anyway this is confusing me and I am afraid to start messing around and mess something up.

Thanks in advance.
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Old 01-09-2020, 06:18 AM
musicman691 musicman691 is offline
Join Date: Dec 2009
Location: The Soprano State (NJ)
Posts: 16,888
Default Re: ilk - pace installation problems for PT11

First off it's iLok and not ilk - big difference.
Try this:
Uninstall everything iLok related - I think they have an uninstaller. Then go to iLok.com and download the ILM software for your computer. Install it with your iLok plugged in to a working USB port. Question: are your USB ports USB2 or USB3? If the latter there's a known issue of iLoks having problems with that and the usual remedy is to have a powered USB hub between the iLok & computer.

You're going to have issues running PT 11 inside High Sierra. Amongst other issues is you can't use the import audio menu item to import audio. You have to do a drag and drop through the OSX Finder. There's a reason Avid has a compatibility page: http://avid.force.com/pkb/articles/e...tibility-Chart

How did you upgrade to High Sierra - clean install or over the top of an existing OSX install? A clean install of everything is the best way to go otherwise you're leaving yourself open to all kinds of oddities. Exactly when did you install PT? Before or after the move to HS?

Maybe a moderator can move this thread to the PT11 forum as it doesn't seem like a PT First problem. But hard to say as the op doesn't say what version of PT11 he has.
See profile for system details
iMac dead & retired as of 11/4/17

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