Bug with Focusrite D2 plugin...

[GVDB]

We have installed the latest version of the plugin from your website, if we go to the pages of the EQ with the global page up/down keys, we cannot access some pages, it skips through very fast from the first page to the last page, this does not happen when we do this on a channelstrip page up/down key.

[DigiTechSupt]

Hi,

When you say latest version do you mean version 2.1.1 that is part of the 6.4cs6 relapse found here:

http://www.digidesign.com/download/cs/

Please confirm the version of the plug-in you are using so that we can take a look at this in house.

Thanks,
Digidesign Tech Support

[GVDB]

I will take a look at it tomorrow morning, as I remember, PT has been updated to at least 6.4cs6, that's what I saw our technician a week ago (could also have been cs7 if that was available already), if the cs6 plugin updater was available also at that time, I am sure that also happened, since we did the update to make sure the D2 mapped on the dedicated EQ-panel, and our focus was especially on the plugins.

[GVDB]

I checked which software was installed it turned out to be PT6.4cs5, so I updated PT with the software from the website PT 6.4cs8 (now PT says it is cs7, strange?) and I also redid the plugins update cs6. I also checked which version of the D2 is installed and it says 2.1.1.

After the install I checked if the problem still exists and it still flips from the first to the last page using the global page up/page down switches.

[DigiTechSupt]

Hi,

The version of the Pro Tools application stays at 6.4cs7 in the 6.4cs8 release. The mixer plug-ins are the only thing that is updated. The list of files installed and their versions can be found on the 6.4cs8 download page here:

http://www.digidesign.com/download/cs/64cs8/hdmac/

We took a look at this here in house and did not see the behavior you are reporting. Would it be possible for you to post a step by step description of what you are doing so that I can make sure that we are looking at the same thing.

Thanks,
Digidesign Tech Support

[GVDB]

What I am doing is, I put a D2 on every track, 1st insert point (doesn't really matter), then I press the global channel strip mode EQ switch, so every channel on the console shows the first page of the D2 (showing the I/O trims and the LPF and HPF), then I press the page down to access the next page, but instead of showing the 2nd page it instantly jumps to the last page (showing the lo-mid freq and the lo-shelf). If you put the console to show values you can see it skips the in between page, it shows them just a fraction of a second (it skips the page of the hi-shelf and the hi-mid freq).

[GVDB]

Digi?

[DigiTechSupt]

Hi,

We have been able to reproduce this in house, thanks for supplying the detailed description of the steps required. I don't have any information about how this will be resolved, when I have more information I will let you know,

Thanks again,
Digidesign Tech Support