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  #11  
Old 09-14-2020, 09:51 PM
Mahieu Mahieu is offline
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Location: France
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Default Re: PTF still crashes

Quote:
Originally Posted by junkgear View Post
You shouldn’t need Asio4all since Focusrite should have an ASIO driver for your interface.

I would uninstall Asio4all.
Make you you download and install the latest driver for your interface from Focusrite.
Reboot.
Next make sure Windows isn’t using the Focusrite as it’s default sound device.

One other thing you can try is deleting the PTF preferences, which basically clears any stored settings from earlier attempts at running PTF and starts from scratch. To do so, do the following:

1. Close Pro Tools.
2. Hold the Windows key on your keyboard and press R.
3. When the Run window appears, type %appdata% and press OK.
4. Open the Avid folder, and delete the Pro Tools First folder.
5. Restart your computer and launch Pro Tools.

Hopefully this will get you to the Playback Engine so you can select the Focusrite.
I don't use asio4all
I have already tested everything you are suggesting
It still crashes

My guess is that the problem is somewhere in the realtek audio driver (strange noises from the pc speakers during initialization before it crashes).
Please explore this hypothesis. How to test it with realtek engineers?

Thank you for your help.
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  #12  
Old 09-15-2020, 08:15 AM
JoelG's Avatar
JoelG JoelG is offline
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Default Re: PTF still crashes

Are you selecting your Focusrite as your audio device? If so, the Realtek shouldn't have anything to do with it.

Make sure you've selected it in the Playback Engine: http://akmedia.digidesign.com/suppor...irst_85131.pdf

Joel
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  #13  
Old 09-16-2020, 11:29 PM
Mahieu Mahieu is offline
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Default Re: PTF still crashes

It's just impossible to deactivate Realtek.
What ever I do, it still appears in Protools and makes it crash.
I just cannot understand nobody cares about it !
Anyway I have switched to another DAW, I cannot wait.
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