|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
|||
|
|||
HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it[solved]
Hello,
I hope you are doing well and I hope you could help me with my issue. First issue : I bought in 2013 a Pro tools 10, purchased when I was a student. I used it on a macbook for 5 years without any trouble, then I bought a new computer, the former one was not working so well any more. Right now I'm trying to install pro tools on the new computer with all the CDs I received when I purchased Pro Tools 10 but it is not working at all. It says that my version of protools needs a 10.6.7 or higher Mac version and I do have a 10.12.5 Mac Os Sierra Version. I really don't understand why it is not working. Could you help me please with that? I just fallowed the regular installation, putting at first the Drivers CD, I really don't get where is the matter. Second issue: In the time I bought the Hardware I had the obligation to use my student mail : ------- My ID was : 080892201249. Now this mail doesn't exist any more since I graduated myself from that university 3 years ago and so on I cannot connect myself to my former avid account I had before. what can I do with that knowing that it is really important to have an avid account to get updates and other information. Thanks a lot for all your help, best regards, Gersende Forestier Last edited by jeffro; 05-31-2017 at 07:47 PM. Reason: Case 03213345. Removed email address. |
#2
|
||||
|
||||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
|
#3
|
|||
|
|||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
Thanks but to do that first I have to connect myself with this first mail and I cannot because I lost my password and to reset it has to be sent at your email adresse and this email adresse doesn't exist anymore .... I'm struck unfortunately ;(
|
#4
|
||||
|
||||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
I've escalated your issue. But I wouldn't expect any help today due to the Memorial Day holiday. Standby until at least tomorrow @ 1pm EDT.
As for the initial issue, you will have to upgrade to PT12 to run it on that machine and OS. And it depends on when in 2013 you bought. http://avid.force.com/pkb/articles/e...nt-EDU-Upgrade |
#5
|
|||
|
|||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
Thanks again it is really nice to help, I send also what you can see in my computer when I try to install protools with the regular CDs I received with the soft ware some years ago. It is in french but maybe it can help.... hope soooo ! thanks again and again...
I already create a new avid account and linked it with my Ilok key but it doesn't really help to install pro tools again |
#6
|
|||
|
|||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
Pro Tools 10 will not install on Sierra. The error message you are seeing is a separate stupid bug in Pro Tools 10 where it think 10 < 9 in the OS X version number.
You can't downgrade a new Mac that came with Sierra so you need to upgrade Pro Tools to Pro Tools 12. I have not kept up with all the changes with academic licensing and wether you should gave got an upgrade (within the 4 year purchase period) or now need to purchase Pro Tools or not I don't know. Somebody from Avid is going to need to help you here. |
#7
|
|||
|
|||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
I bought this soft ware in february 2013, but in fact the main issue is not about running pro tools on my new mac, I cannot even install it. I do imagine that even if I'm using a former version of protools and that I don't have anymore the possibility to update/grade it I still can use the former version isn't it ?I mean install it and use it as it is, Pro tools 10...
Hope it's possible to deal with this issue. Good holiday |
#8
|
||||
|
||||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
Quote:
|
#9
|
|||
|
|||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
I just read your last answer definitely faster than I to answer thanks so on I'll try to do that and let you know if it's work ! THANKS again really nice of you
|
#10
|
|||
|
|||
Re: HELP I bought a new computer and I cannot instal my Student Pro tool 10 on it
Quote:
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
I bought Pro Tools 12 and can only have 3 projects [solved] | Windyday | Pro Tools 12 | 9 | 04-14-2017 11:56 PM |
Bought Eleven MKII and didnt get it... [SOLVED] | lukeyy | Licensing & Accounts | 2 | 12-05-2015 03:55 PM |
bought the Protools 12 Yearly Upgrade and don't see any downloads [SOLVED] | jgander | Licensing & Accounts | 1 | 11-07-2015 07:32 PM |
I bought Pro Tools 10 not showing up in iLok [solved] | CalebKing21 | Getting Started | 15 | 10-16-2013 05:25 AM |
bought heat how to install [solved] | Filmusic | Pro Tools TDM Systems (Win) | 7 | 02-09-2013 07:43 AM |