Avid dock cannot be selected in EuCon

[EddieJones]

Originally Posted by budster

Hi Eddie,


I am having these problems here. I was using an Intel Mac on Pro Tools 2022.10 and either the same version of Eucon or Eucon 22.7. I just purchased a new MacBook Pro Silicon M2 running OS Ventura and Pro Tools 2022.12 and Eucon, 2022.12. I am using the same router as I had before. My S1, Dock, and Avid control up on a fire tablet. HD all show up, but none will connect or allow me to upgrade the firmware.The Tablet has the newest 22.12 App.


I get a network error of unable to connect to Dock, S1 etc.

Can you post a link to a video of it happening? Also Use the collect logs menu and post a link to those too

[budster]

Here it is. Excuse my video skills with my phone.


https://drive.google.com/file/d/1onb...usp=share_link

[EddieJones]

Originally Posted by budster

Here it is. Excuse my video skills with my phone.


https://drive.google.com/file/d/1onb...usp=share_link

Can you do two things. In terminal run ifconfig and send me the print out of you network. Also run EuControl under Rosetta and see if that helps?

[budster]

Hey Eddie,


I did try running in Rosetta with the same results. May I have your email because I am on a work laptop for the if config.?

[EddieJones]

Originally Posted by budster

Hey Eddie,


I did try running in Rosetta with the same results. May I have your email because I am on a work laptop for the if config.?

Did you restart the Mac after doing this?

[budster]

No, I did not.


Buddy

[budster]

Originally Posted by EddieJones

Did you restart the Mac after doing this?

This time I restarted after switching to Rosetta and it is currently working. It took me about three tries and restarting the tablet to get it to connect but it is currently working. I will have to keep trying as this machine moves from location to location and see how reliable it is.

[HowardSw]

Awesome, regardless of where your new M2 MacBookPro is located, it is likely to keep working with EuControl under Rosetta.

[budster]

Cool, time will tell.


Thanks so much.