How to reach Pace???

[albee1952]

I just spent 15 minutes on the iLok site and can't for the life of me find how to email them with a question! Trying to solve an iLok issue here so I downloaded and installed the latest version and it reset all my graphics settings Its Windows 10 and now I have extra fat bars across the top of every window and can't figure out how to slim them back down. I think computers just hate me

[amagras]

Open the ILM, login, click Show Details on the bottom right corner and you will see Support under Edit Account Info

[albee1952]

Originally Posted by amagras

Open the ILM, login, click Show Details on the bottom right corner and you will see Support under Edit Account Info

Aha! I was trying to connect just thru the website. Will give your suggestion a try tomorrow

[Southsidemusic]

Originally Posted by albee1952

Aha! I was trying to connect just thru the website. Will give your suggestion a try tomorrow

Just use the Support page at www.ilok.com found here
https://www.ilok.com/#!support

Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace"

Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.

[amagras]

Originally Posted by Southsidemusic

Just use the Support page at www.ilok.com found here
https://www.ilok.com/#!support

Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace"

Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.

Thanks Christopher, that exactly the address you go after clicking on the ILM. It will ask to login before using the form.

[albee1952]

Originally Posted by Southsidemusic

Just use the Support page at www.ilok.com found here
https://www.ilok.com/#!support

Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace"

Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.

This is where I already have been and can find no direct contact method(only FAQ's and such). I am having an issue with a single asset out of the 100's I own and am hoping they can help solve the mystery.

Followup: finally found where to start a support ticket. They do make it rather crazy and complicated. If they would simply put a "Start support Ticket" on the page where all the troubleshooting options are, it would be easy..................

[Southsidemusic]

Agree regarding confusing website but I found after several tries that we needed to press one of them boxes related to the problem and thats where you get redirected further to support hehe ...

Great that you found that aswell. We only used that feature once (knocking on my brothers head)

we had a few scary hours too trying to find where to go for support tickets.

Let us know what happens please Dave.