003 rack not connecting

[decayd]

This may be simple mistake on my part but I can't connect to my 003 rack. It worked fine before but now it won't sync to my computer. I was wondering if there is a system reset on the rack itself. I'm pretty sure the only thing I've done differently was updating the Pro Tools software. I'm using OS X 10.4.11 and Windows XP Pro. I can't connect to either OS. I'm really green with Pro Tools too, so I may have done something foolish along the way.

Any tips or suggestions would be great. Thanks.

[albee1952]

Try a new firewire cable as the factory cable is a cheapo. If you open (on the windows machine)Control Panel>SYSTEM>Device Manager, is the 003 seen as an attached device(with it powered on)?

[decayd]

I'm using the same cable I used before. It's not the original and it's only 5 or 6 feet long. It's not showing up in device manager. The Host light isn't lit either. I've tried both firewire ports on the rack and my PC. Just doesn't show up. I powered up properly, although I'm not sure how important that really is. I did turn the rack on after the computer was already on a while ago. Could that screw something up?

[audiokenteroo]

Have you tried looking at the System Profiler/Firewire tab? The profiler is found in the Applications/Utilities directory.

This will tell you if the Mac can see the 003. It will also tell you what else is using FireWire. I would disconnect all other FireWire devices and power cycle again.

I was told by Digi that disconnecting the 003 from the computer is really the only dangerous thing you can do regarding connecting/disconnecting so , yes, powering things up in the wrong order can be bad.

-Kent

[DigiTechSupt]

Which model Mac are you running?

Is the 'Link' light between the firewire ports on the 003 lighting up? If not - you may have a blown firewire port. Did you possible connect or disconnect the 003 while either the 003 or the computer were turned on?