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  #1  
Old 07-28-2012, 04:04 PM
sd57deny sd57deny is offline
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Default Ilok? Im almost afraid to ask
so guys I'm having a problem with my ilok. i had protools 10 installed with no virtual instruments...then decided i needed them to i took out my trustee protools 10 install disk to install the virtual instruments alone...so when i finised i tried to launch protools to get to work and suddenly? not detected my ilok ? now i tried updating all drivers , re installing protools 10 again nothing seem sot work? (btw this is an ilok 2)

I'm on lion 10.7.4 , protools 10.0.2 2.5 ghz intel core i5 ....


I'm starting to lose it I've read on other forums of people having this problem on windows and having some sort of install to fix this but have not come across for a solution for osx? has any solved this at all? i just want peoples opinions before i pay for another ilok and get my license transferred which is going to be a pane sense i can't do it for free sense my ilok won't even read on the ilok website ......so id have to make a new account and transfer my licence once i submit troubleshoot request or what ever it is directly threw ilok
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  #2  
Old 07-28-2012, 04:59 PM
Smurf43 Smurf43 is offline
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Default Re: Ilok? Im almost afraid to ask
"i can't do it for free sense my ilok won't even read on the ilok website"

If you are using Firefox it ill not work with the iLok site, use IE for this and it will work fine...
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  #3  
Old 07-28-2012, 05:19 PM
sd57deny sd57deny is offline
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Default Re: Ilok? Im almost afraid to ask
i tried safari and ff
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  #4  
Old 07-28-2012, 09:05 PM
Dism Dism is offline
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Default Re: Ilok? Im almost afraid to ask
Quote:
Originally Posted by sd57deny View Post
i tried safari and ff
Try Chrome. Both Safari and FF have been having problems with a lot of auth sites lately.
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  #5  
Old 07-29-2012, 01:41 AM
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jihel jihel is offline
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Default Re: Ilok? Im almost afraid to ask
Firefox 14.0.1 works fine with the iLok site, but you must reboot your Mac in 32bit mode (asked by the site).

edit : > Anyway, working too in 64bit mode (tested now).
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  #6  
Old 07-29-2012, 01:52 AM
Dism Dism is offline
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Default Re: Ilok? Im almost afraid to ask
Quote:
Originally Posted by jihel View Post
Firefox 14.0.1 works fine with the iLok site, but you must reboot your Mac in 32bit mode (asked by the site).

edit : > Anyway, working too in 64bit mode (tested now).
Whoa, no. The browser isn't asking you to switch your OS to 32 bit. The message comes up in Windows, too. It's just asking to restart the browser.
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  #7  
Old 07-29-2012, 02:07 AM
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jihel jihel is offline
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Default Re: Ilok? Im almost afraid to ask
Sorry, on Mac working perfectly in 64bit mode
(and, yes, the site ask to reboot the browser... in 32bit mode)

edit : re-tested now in 32 & 64bit; it works for me
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  #8  
Old 07-29-2012, 04:26 AM
ChuckS ChuckS is online now
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Default Re: Ilok? Im almost afraid to ask
Have you tried reinstalling the iLok drivers? Download both here: http://ilok.com/download-ilok-software.html
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