Products unavailable to download/non existent

[GWood1996]

I recently posted about not being able to download PT11 Student Edition, but instead being able to download PT12. I bought the license in Q1 of 2015. Now when I try to reinstall PT it doesn't even show that I have a product to download.

Under my products tabs, it says that I can download "PT12 Read Me" and that is all.

I am livid. I don't even know what to say. I spent TONS of money on this product and I don't even have the option to download it. I had a fatal issue on my computer that needed a complete system restore, so I had to uninstall PT, but now that I am ready to get back into the game, it doesn't even show up.

This isn't the first time, as I said before, but I dealt with it because I was able to download PT12. Now I don't even have that.

If you have any tips, please help...I am pretty desperate to get this going again. I have submitted a ticket but I don't have a support plan so I don't know how long it will take to even get a response.

Thank you.