Problem with Avid Application Manager

[StigL]

Hi. Application Manager unable to connect to avid servers. Tried the 3 "Ping"-links on a support site and can't get through : http://update.avid.com:96/ping.asp
the other two is working fine.
Guess that is the reason. how do i open this? it's been working for years and suddenly stopped a little while ago. did the clear cache and reinstall.
what to do?

[jeffro]

Working fine here... still having trouble? What version? You can download/install the current version from avid.force.com/pkb/articles/download/Avid-Application-Manager

[StigL]

Hi. I'm on the latest one. reinstalled it again. it tries to sync for a couple of minutes. then it seem to work for 2 min and the goes to"Unable to connect to avid servers.

[jeffro]

Started a support case for you to try and get this solved.

[Farns1]

Hello,

I am also having this problem. I am running the latest version - 2018.6 but this has been going on for a while now and I would like to use Sibelius First, but I cannot because it asks to be registered through Application Manager which will not open.

Running i Mac Pro with 10.13.5 OS.

[jeffro]

Originally Posted by Farns1

Hello,

I am also having this problem. I am running the latest version - 2018.6 but this has been going on for a while now and I would like to use Sibelius First, but I cannot because it asks to be registered through Application Manager which will not open.

Running i Mac Pro with 10.13.5 OS.

Welcome to the community.


Started a case for you.