Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-09-2018, 08:12 AM
sleepingtiger sleepingtiger is offline
Member
 
Join Date: Jun 2004
Location: NC
Posts: 173
Default Renewal problem

Renewed my Pro Tools Ultimate subscription this morning. The renewal is showing up in my account and the expiration date is extended but the renewal is not showing up in my ilok account where the old expiration date appears. Can someone advise as to how I get the renewed license into my ilok account? Thanks!
__________________
Pro Tools Ultimate 2018.4
Dell Precision T7400
32 gigs of RAM
Windows 10 Pro
HD Native PCIe
Lynx Aurora with LT-HD
Apogee
Mytek
Reply With Quote
  #2  
Old 04-09-2018, 02:07 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,575
Default Re: Renewal problem

Thanks for renewing!

I think you might be referring to the Pro Tools HD Plan license. If so, this is normal. I believe that should renew while you are waiting for the Complete Plug-In Bundle. I did check the Release Limit date on your Pro Tools Ultimate Perpetual Bundle (seen using Show Details for the license/bundle in iLM) and that has been pushed out another year.
Reply With Quote
  #3  
Old 04-09-2018, 02:36 PM
sleepingtiger sleepingtiger is offline
Member
 
Join Date: Jun 2004
Location: NC
Posts: 173
Default Re: Renewal problem

Thanks for your help, Jeffro. I really do appreciate it but I have to say, this stuff has gotten so completely convoluted and difficult to understand that my head is spinning.
__________________
Pro Tools Ultimate 2018.4
Dell Precision T7400
32 gigs of RAM
Windows 10 Pro
HD Native PCIe
Lynx Aurora with LT-HD
Apogee
Mytek
Reply With Quote
  #4  
Old 04-09-2018, 02:45 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,575
Default Re: Renewal problem

We hear you loud and clear. Too many similar names, which is part of the reason for re-branding (HD to Ultimate) and swapping the Complete Plug-In Bundle in for the Pro Tools HD Plan license.
Reply With Quote
  #5  
Old 04-10-2018, 05:05 AM
Inter Media Inter Media is offline
Member
 
Join Date: Jan 2001
Posts: 35
Default Re: Renewal problem

My expiration date shows 1st April 2019 in my Avid account and also on iLM, but when I try launching PT 2018.4 Ultimate, it asks me to ACTIVATE, but when I click and login with my iLok user name and says: "You don't have any licenses in your account..." and the only option that I can click on is Quit. I tried the Refresh thing (in iLok License Manager), but to no avail.

What should I do?
Reply With Quote
  #6  
Old 04-10-2018, 12:22 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,575
Default Re: Renewal problem

Quote:
Originally Posted by Inter Media View Post
My expiration date shows 1st April 2019 in my Avid account and also on iLM, but when I try launching PT 2018.4 Ultimate, it asks me to ACTIVATE, but when I click and login with my iLok user name and says: "You don't have any licenses in your account..." and the only option that I can click on is Quit. I tried the Refresh thing (in iLok License Manager), but to no avail.

What should I do?
Looking into this now... please watch for a case notice email.
Reply With Quote
  #7  
Old 04-13-2018, 07:23 AM
TVPostSound's Avatar
TVPostSound TVPostSound is offline
Member
 
Join Date: Aug 2002
Posts: 3,143
Default Re: Renewal problem

Quote:
Originally Posted by jeffro View Post
We hear you loud and clear. Too many similar names, which is part of the reason for re-branding (HD to Ultimate) and swapping the Complete Plug-In Bundle in for the Pro Tools HD Plan license.
Why was my post here deleted???
__________________
IMDB
Reply With Quote
  #8  
Old 04-13-2018, 11:28 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 10,658
Default Re: Renewal problem

Quote:
Originally Posted by TVPostSound View Post
Why was my post here deleted???
Wasn't deleted. There has been some posts disappering after the forum maintenance and most are back but a few of the posts made thursday and friday may be gone. No one has deleted ay posts on purpose. Sorry for the troubles and hopefully the last of the issues has passed by now.
__________________
Best Regards
Christopher


South Side Music Group
WEBHOME
SOUTHSIDEPUB

#ninjakittenshatecrunchyleaves

Eagles may soar, but weasels don't get sucked into jet engines
Reply With Quote
  #9  
Old 04-15-2018, 11:20 AM
TVPostSound's Avatar
TVPostSound TVPostSound is offline
Member
 
Join Date: Aug 2002
Posts: 3,143
Default Re: Renewal problem

My renewals took over 4 days to apply on iLok.

Most of them also needed a manual refresh, by me, on the info screen for that authorization.
__________________
IMDB
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Account Renewal Problem ryanhuntermusic Licensing & Accounts 1 07-30-2017 05:09 PM
Another Renewal-Purchase-Support Problem [SOLVED] VRW Licensing & Accounts 1 05-12-2017 11:07 PM
PT 12 not HD - which renewal do I need? protoolsuseraccount Pro Tools 12 2 01-27-2017 02:05 PM


All times are GMT -7. The time now is 10:41 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com