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  #21  
Old 03-06-2018, 09:37 AM
dajxd dajxd is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

I also need help on this- renewed my academic eligibility on Friday or Saturday, Avid's site says everything is normal (but that it will renew on a past date) but my iLok shows no active subscription and Avid Application Manager shows no subscriptions at all. There needs to be a better way to deal with this, this doesn't seem rare and Pro Tools is supposed to be professional software.
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  #22  
Old 04-09-2018, 12:35 PM
vamusic vamusic is offline
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Join Date: Apr 2018
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

I'm having the same issue and I'm losing work.
Case #: 03446261
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  #23  
Old 04-09-2018, 01:15 PM
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jeffro jeffro is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

Quote:
Originally Posted by dajxd View Post
I also need help on this- renewed my academic eligibility on Friday or Saturday, Avid's site says everything is normal (but that it will renew on a past date) but my iLok shows no active subscription and Avid Application Manager shows no subscriptions at all. There needs to be a better way to deal with this, this doesn't seem rare and Pro Tools is supposed to be professional software.
Welcome to the community.

I see both Pro Tools Subscription and Pro Tools Plan (for Space) deposited 3/6 have a 5/5/2018 expiration. The Pro Tools Plan license is not activated to your iLok, but an older expired one is in addition to an older expired Pro Tools Subscription. Will revoke the expired licenses to clean this up. Please activate the current Pro Tools Plan license if you are using the Space plug-in and Synchronize your iLok in iLok License Manager. Thanks!
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  #24  
Old 04-09-2018, 01:25 PM
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jeffro jeffro is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

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Originally Posted by vamusic View Post
I'm having the same issue and I'm losing work.
Case #: 03446261
Welcome to the community.

Your case is in the queue so we deposited temp licenses to get you up and running now. Please activate those (and deactivate the others) in iLok License Manager. Thanks!
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  #25  
Old 04-09-2018, 01:28 PM
sleepingtiger sleepingtiger is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

Same issue here. Thread I started this morning:

http://duc.avid.com/showthread.php?t=398529
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  #26  
Old 04-09-2018, 02:08 PM
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jeffro jeffro is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

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Originally Posted by sleepingtiger View Post
Same issue here. Thread I started this morning:

http://duc.avid.com/showthread.php?t=398529
Answered on your thread. (Didn't merge them since this thread is about Subscription but you have an Upgrade Plan with a Perpetual license.)
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  #27  
Old 04-18-2018, 04:21 PM
signalflow313 signalflow313 is offline
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Join Date: Aug 2014
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

Having same problem. Case No. 03453598 please help
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  #28  
Old 04-19-2018, 01:47 AM
juhatka juhatka is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

Same problem here. Help please.

Case Number 03453780
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  #29  
Old 04-19-2018, 12:09 PM
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jeffro jeffro is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

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Originally Posted by signalflow313 View Post
Having same problem. Case No. 03453598 please help
Welcome to the community.

This was handled via your support case.
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  #30  
Old 04-19-2018, 12:10 PM
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jeffro jeffro is offline
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Default Re: Renewed Pro Tools Subscription but my license isn't showing up in Ilok

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Originally Posted by juhatka View Post
Same problem here. Help please.

Case Number 03453780
Welcome to the community.

This was handled via your support case.
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