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Old 02-11-2019, 05:39 AM
stefanboman stefanboman is offline
Join Date: Sep 2009
Location: Stockholm
Posts: 85
Default Need urgent help with Xmon

Posted about this problem a long time ago but it hasn't occurred that much lately until now.

Our Xmon is acting up big time now but I suspect it´s not hardware related.

It seems to loose or ignore most commands to switch speakers and change monitor sources.
Lets say I need to check some mixing decision in my small boombox, now I have to press that button 20 times before it actually kicks in.
Very annoying, since I do that all the time!
Its not the actual buttons since I see the S6 screen responds immediately, but the Xmons doesn't.

This affects speaker switching and source selection. i also have a folddown button that I use as a mono switch, but that one doesn't seem to be affected.

Tried restarting everything, disconnected workstation and re-connecting but not helping.

Really need to fix this ASAP as this really slows down my workflow.
Anyone experienced this before? What should I try?
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Old 02-11-2019, 06:21 AM
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creativecontrol creativecontrol is offline
Join Date: Nov 2007
Location: Madison, WI
Posts: 629
Default Re: Need urgent help with Xmon


I would start with some of the suggestions in the following knowledge base article:


Power Cycle and Reset the XMON, plus re-seat the DB15 connection.

On a side note, I have seen a handful of XMON hardware failures or intermittent problematic behavior over the past few months. Some of these units are nearly 15 years old. Let me know what you find.


Jeff Komar
Applications Specialist, Pro Audio
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Old 02-12-2019, 03:19 AM
stefanboman stefanboman is offline
Join Date: Sep 2009
Location: Stockholm
Posts: 85
Default Re: Need urgent help with Xmon

Thanks Jeff!!

Took me over two hours going over things again and again but eventually things went back to normal.

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