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Old 02-18-2020, 07:21 AM
richk522 richk522 is offline
Join Date: Feb 2020
Location: Boylston, USA
Posts: 1
Default Pro Tools First Install Issue

I'm new to Avid\Pro Tools, but I downloaded Pro Tools First and installed it on my Surface Pro 4. When I started the program, nothing happened. I tried uninstalling and re-install, and the same thing. Is it compatible with the Surface, or am I missing something?
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Old 02-18-2020, 07:32 AM
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junkgear junkgear is online now
Join Date: Jan 2012
Location: USA
Posts: 1,292
Default Re: Pro Tools First Install Issue

So I'm guessing when you say nothing happened that you didn't even get the splash screen; is this correct?

Do you see PT in Task Manager when you attempt to start it?

Can you try running PT as Administrator when you launch it?
Will K

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Old 02-18-2020, 08:07 AM
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Southsidemusic Southsidemusic is offline
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,832
Default Re: Pro Tools First Install Issue

Have you registered at ilok.com and downloaded the ilok license manager and made sure you are connected to internet at all tiles as PTFirst need an internet connection to work and the steps I posted too.
Best Regards

South Side Music Group
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Old 02-24-2020, 01:22 PM
rodno rodno is offline
Join Date: Feb 2020
Location: Jacksonville, Florida
Posts: 4
Default Re: Pro Tools First Install Issue

In Windows I had to uninstall PTF 2019.6 then I installed PTF 2019.5 rebooted and then installed PTF 2019.6 rebooted and then it loaded just fine. Hope this helps.
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