Application Manager reporting 12.1 available when it's already installed on Windows

[dizzyzuma]

In that case, I wish I had your problems! I just fired up PT 12.1 and at 3 seconds into playback it made a LOUD stuttering noise and shut down, whilst continuing to stutter til I restarted Windows. Upon reboot, I started PT again and things seemed smooth until...I left PT running (not playing) while I got my guitar ready. I took about 10 minutes. When I sat back down PT was completely locked up!!!

Is there a method out there for starting from scratch? Should I go back to PT 12.0? Re-install the HD drivers as well? I just want to record!!!! So frustrating.

[amagras]

Originally Posted by dizzyzuma

In that case, I wish I had your problems! I just fired up PT 12.1 and at 3 seconds into playback it made a LOUD stuttering noise and shut down, whilst continuing to stutter til I restarted Windows. Upon reboot, I started PT again and things seemed smooth until...I left PT running (not playing) while I got my guitar ready. I took about 10 minutes. When I sat back down PT was completely locked up!!!

Is there a method out there for starting from scratch? Should I go back to PT 12.0? Re-install the HD drivers as well? I just want to record!!!! So frustrating.

Doesn't sound like a problem with 12.1. You should post your rig specs and a Sandra report (if you haven't done yet) so the big guys here can dig into your problem and chime in with some good advice.

[dizzyzuma]

Thanks for the advice. I will do so.

[dizzyzuma]

I just wanted to give a quick update here and say that I was definitely having issues separate from the Application Manager bugs. It's possible my drive needed a firmware update and/or my Mbox 2 Pro simply doesn't play nice with 12. I went back to 11.3.1 and it seems pretty solid now.

I wrote a more lengthy update in the Pro Tools Software (Win) forum: http://duc.avid.com/showthread.php?t=369739

[Multiguy]

Having the exact same issue. I was going to post the exact same screenshot that 'txrx' posted so I won't bother. I have 12.1 installed and working. Application Manager says I have 12.0.0.456 and need to update. Control Panel says I have both 12.0.0.456 AND 12.1.0.94. The version of Application Manager is 2.4.2.6435. I'm not going to touch anything yet, but I definitely want to remove the old version 12.0.0.456 of Pro Tools if it's really still there. I look in the Program Files folder and I don't see multiple copies, so it must just be a registry entry that needs to be removed. If I dare to f#%k with it, I'll post my results.

In the meantime, Avid, please advise on how to deal with this. thanks!

::UPDATE:
Decided to look in regedit for the version of Pro Tools. Every entry I found mentioned 12.1.0.94. Nothing about 12.0.0.456. I really don't know where Application Manager or Control Panel is seeing the old version. Really need to figure this out. I'm in the middle of several projects and I need to trust this!!!

[knothardly]

i just did the update for app mgr and it still says i have PT 12.0.0.456 which i don't!!! i have 12.1 installed and app mgr wants me to install an update for PT again. so i reckon it has not been fixed.

[ArKay99]

Thanks for the heads up. Won't be wasting my time with it.

[jeffro]

Originally Posted by knothardly

i just did the update for app mgr and it still says i have PT 12.0.0.456 which i don't!!! i have 12.1 installed and app mgr wants me to install an update for PT again. so i reckon it has not been fixed.

The problem is with Pro Tools 12.1 not creating the correct registry key, it's not actually an Application Manager bug. It's been logged for Pro Tools.

[knothardly]

cool! thanks for the info Jeffro. so no worries then... that will probably be fixed in the next PT update for sure then. fingers crossed but that should be somewhat of a simple fix. cheers


jay

[jasperhb]

Hi,

I'm running Application Manager version 2.4.2.6435.

AM is reporting that there is a new Pro Tools Version 12.0.0.456 available.

In fact I'm running PT 12.1.

If I try to hit INSTALL button the installation fails.

How do I revert to a working state of the AM so that I can make sure that I will get later PT updates?

Thank you.