Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools 2019

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-28-2020, 06:45 PM
skipburz skipburz is offline
Member
 
Join Date: Jun 2019
Location: Harrisonburg, VA
Posts: 8
Default Cloud Projects Won't Open

Greetings. This is my first post. All of a sudden my PT Projects in the cloud won't download and open. When I select "Open Project" all of my projects up in the cloud show up. When I select one to open, it acts like it's downloading. And when I go to Task manager, it says it's downloading. But the status spins for a few minutes and then fails with a "Failed: No Project File" prompt.

One project did opened earlier in the evening, but no others (nor that project) will open now. Any ideas?

Sessions on my local drive open just fine.

I'm running Catalina 10.15.2 on a MacBook Pro with Pro Tools version 2019.12.0
Reply With Quote
  #2  
Old 02-28-2020, 06:55 PM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 20,972
Default Re: Cloud Projects Won't Open

Hi, welcome to the community.

I just tested this and am unable to open a Project in Catalina setup as well. Please contact Avid Support with your issue.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #3  
Old 02-28-2020, 07:46 PM
b mcgibney b mcgibney is offline
Member
 
Join Date: Nov 2001
Location: Vancouver, B. C.
Posts: 602
Default Re: Cloud Projects Won't Open

This was an ilok server issue. Should be fixed now
__________________
2010 Mac 5,1 32 GB Ram. 2 x 29.3 Ghz 6 core Intel Xeon PT 2019.10. Mac OS 10.12.6. and 10.14 RME UFX and a bunch of other nice stuff.
Reply With Quote
  #4  
Old 02-29-2020, 06:18 AM
skipburz skipburz is offline
Member
 
Join Date: Jun 2019
Location: Harrisonburg, VA
Posts: 8
Default Re: Cloud Projects Won't Open

Unfortunately, it's still not working on my end. The download arrow shows up for each project on the Open Project. When I select a project and open it, it gets all the way to the download screen but then just stays at 0%. When I open the Task Manager, the progress wheel is spinning but it never moves beyond 0%. Eventually, it tells me the download failed - "Failed: No Project File."
Reply With Quote
  #5  
Old 04-10-2020, 12:02 PM
johnwould johnwould is offline
Member
 
Join Date: Mar 2020
Location: sacramento, usa
Posts: 1
Default Re: Cloud Projects Won't Open

I believe I'm having the same issue. When I attempt to open a project or session, it is listed, but literally nothing happens when I click "open." no new window, nothing happening in task manager, no spinning wheel, no error message. absolutely nothing.
Reply With Quote
  #6  
Old 06-15-2020, 06:56 AM
chrismeraz chrismeraz is offline
Member
 
Join Date: Jun 2006
Posts: 354
Default Re: Cloud Projects Won't Open

Similar issue, I'm just stuck "Waiting for download to begin," even though I am the owner of this Project and no one else has started collaborating yet.



I'm not even sure the project is properly uploaded, because that whole process was a fiasco yesterday.
Attached Images
File Type: png Waiting.PNG (2.9 KB, 0 views)
__________________
Windows 10
Apollo 8
Pro Tools Native
i7 8700K, 32GB RAM
Reply With Quote
  #7  
Old 02-27-2021, 05:10 AM
skipburz skipburz is offline
Member
 
Join Date: Jun 2019
Location: Harrisonburg, VA
Posts: 8
Default Re: Cloud Projects Won't Open

Quote:
Originally Posted by chrismeraz View Post
Similar issue, I'm just stuck "Waiting for download to begin," even though I am the owner of this Project and no one else has started collaborating yet.



I'm not even sure the project is properly uploaded, because that whole process was a fiasco yesterday.
I'm not sure if our problems were/are the same, but it took AVID resetting my cloud account to fix it. Warning though, they had to wipe out all of my projects in the cloud. They checked with me first, of course, and fortunately I had local back-ups of the sessions.

And you're correct. Their customer service is the slowest I've ever seen. It took over a month to exchange two messages back and forth. NASA can communicate with probes in deep space faster than AVID communicates with its paying customers. Good luck!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Unlimited Projects in Cloud now taylor4814 Pro Tools 2018 4 03-07-2018 07:23 AM
Projects confined to Cloud Reckless Erik Pro Tools 12 4 05-26-2017 02:18 AM
Deleted all projects - cloud NOT empty??? LarsC Pro Tools 2018 10 02-17-2017 06:00 AM
Cloud Collaboration at 99% no projects jjnssn Pro Tools 12 0 04-23-2016 10:22 AM


All times are GMT -7. The time now is 11:32 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com