Focusrite Scarlett 2i2 2nd Generation and PT 12

[banjo71]

I'm running PT 12.5.2 on a Windows 10 OS. I see where Focusrite Scarlett 2i2 2nd generation is supposed to work with Win 10 and work with PT | First. So I assumed if it works for PT | First, it should work with PT 12 also?? I guess not. You know what assuming does.

I'm pretty discouraged at this point. Now I'm going to contact Focusrite and see if they can't get a driver that works for PT 12 on Win 10. It's worth a shot.

[EGS]

Did you get the latest driver (from the Focusrite downloads page)?

https://us.focusrite.com/downloads?product=Scarlett+2i2

[banjo71]

Ya, I'm using the most current driver, as specified by Focusrite. And I've got the firmware updater installed too, so if they do an update I'll know. I wrote tech support there and told them the issues I was having, maybe they'll consider it.

[banjo71]

Right now the Scarlett 2i2 clicks and pops even for Windows 10. I have ASIO4ALL installed also. Here's a Sandra Lite report (8/8/2016). If anyone has any suggestions let me know. Thanks!!

SiSoftware Sandra

ID
Host Name : DESKTOP-6LO9AL2
Workgroup : WORKGROUP

Computer
Model : ASUS CM6330_CM6630_CM6730_CM6830-8 Desktop
Serial Number : C9PDCG******
Chassis : Desktop
Mainboard : ASUS CM6330_CM6630_CM6730_CM6830
Serial Number : 1208012********
BIOS : AMI (OEM) 0402 08/27/2012
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.89GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Ivy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Asint SLA302G08-GGNHC 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Asint SLA302G08-GGNHC 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Dell Computer DELL E2211H
(1920x1080, 21.7")
Video Adapter : NVIDIA GeForce GT 620 (1CU 48SP SM5.0 1.62GHz, 64kB L2, 2GB 1.6GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GT 620 (48SP 1C 1.62GHz, 64kB L2, 2GB 1.6GHz 64-bit)
OpenCL GP Processor : NVIDIA GeForce GT 620 (48SP 1C 1.62GHz, 16kB L2, 2GB 1.6GHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 620 (48SP 1C 1.62GHz, 64kB L2, 2GB 1.6GHz 64-bit)
OpenGL Processor : GeForce GT 620/PCIe/SSE2 (2GB)

Storage Devices
Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
Seagate ST1000DM003-1CH162 (1TB, USB2/SATA300, 3.5", 7200rpm) : 932GB (D:)
Generic- SD/MMC (USB2) : N/A (E:)
Generic- Compact Flash (USB2) : N/A (F:)
Generic- SM/xD Picture (USB2) : N/A (G:)
Generic- MS/MS-Pro (USB2) : N/A (H:)
HL-DT-ST DVDRAM GH24NSC0 (SATA150, DVD+-RW, CD-RW, 512kB Cache) : N/A (I:)

Logical Storage Devices
Windows (C:) : 931GB (NTFS, 4kB) @ Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm)
Glyph (D:) : 932GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, USB2/SATA300, 3.5", 7200rpm)
Windows RE tools : 450MB (NTFS, 4kB) @ Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm)
Removable Drive (E:) : N/A @ Generic- SD/MMC (USB2)
Removable Drive (F:) : N/A @ Generic- Compact Flash (USB2)
Removable Drive (G:) : N/A @ Generic- SM/xD Picture (USB2)
Removable Drive (H:) : N/A @ Generic- MS/MS-Pro (USB2)
Optical Drive (I:) : N/A @ HL-DT-ST DVDRAM GH24NSC0 (SATA150, DVD+-RW, CD-RW, 512kB Cache)

Peripherals
LPC Hub Controller 1 : ASUS H61 LPC Controller
Audio Device : ASUS Cougar Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : ASUS HDMI Audio stub
Audio Codec : nVidia 001C
Disk Controller : ASUS Cougar Point 4 port SATA IDE Controller
Disk Controller : ASUS Cougar Point 2 port SATA IDE Controller
Disk Controller : Jmicron JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller 1 : ASUS Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : ASUS Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : ASUS ASMedia XHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MG3200 series Printer (USB, Colour)

Scanners and Cameras
Scanner : Canon MG3200 series (Scanner, USB)

Peripherals
Media Player : GPT5O3 (931.51GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : NETGEAR WNDA3100v3 N600 Wireless Dual Band USB Adapter (802.11n (HT), AES-CCMP, 300Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.10586
Platform Compliance : x64

[Darryl Ramm]

I'm not sure why you are using ASIO4ALL for anything. Make sure Pro tools is not using that (always check the playback engine dialog panel).

Make sure Window 10 sounds and any other apps do not the 2i2 selected as an interface.

What buffer size are you using? What sample rate are you working at?

Is your system fully optimized? Go check again that everything is done.

Have you tried trashed prefs? Trying starting with a new empty session (at say 44.1kHz)? Temp. removing all third party plugins from the plugin folder. Making sure "ignore errors" is *not* checked. etc.

[banjo71]

Originally Posted by Darryl Ramm

I'm not sure why you are using ASIO4ALL for anything. Make sure Pro tools is not using that (always check the playback engine dialog panel).

Make sure Window 10 sounds and any other apps do not the 2i2 selected as an interface.

What buffer size are you using? What sample rate are you working at?

Is your system fully optimized? Go check again that everything is done.

Have you tried trashed prefs? Trying starting with a new empty session (at say 44.1kHz)? Temp. removing all third party plugins from the plugin folder. Making sure "ignore errors" is *not* checked. etc.

I had installed ASIO4ALL because tech support at Sweetwater Music recommended it as I was having the same errors come up (AAE -9173). I uninstalled ASIO4ALL just now, and launched PT with the playback engine as my Focusrite (the only one there). I've disabled all other audio apps/interfaces etc.. except the Focusrite Scarlett. I've fully optimized the computer and OS. Using 512 samples at sample rates at 44.1kHz, 48kHz and 96kHz (separately launching PT for each sample rate). I trashed the prefs. I'm using stock plugins. "Ignore Errors" is not checked in the playback engine. I also disable my network adapter.

Issues - CPU total running normally at 5-8% except when it spikes to 100%. Clicking/popping because of that. Went into BIOS and disabled INTEL SpeedStep. Still doing same thing.

[banjo71]

The CPU spikes occur immediately after launching PT, without even opening a session.

[banjo71]

Just called Focusrite tech support, they sent me a link to a new driver not on their site yet for Win 10. He told me to test it, and so far the audio is still popping and clicking, and spiking the CPU on PT.

[Darryl Ramm]

Originally Posted by banjo71

I had installed ASIO4ALL because tech support at Sweetwater Music recommended it as I was having the same errors come up (AAE -9173). I uninstalled ASIO4ALL just now, and launched PT with the playback engine as my Focusrite (the only one there). I've disabled all other audio apps/interfaces etc.. except the Focusrite Scarlett. I've fully optimized the computer and OS. Using 512 samples at sample rates at 44.1kHz, 48kHz and 96kHz (separately launching PT for each sample rate). I trashed the prefs. I'm using stock plugins. "Ignore Errors" is not checked in the playback engine. I also disable my network adapter.

Issues - CPU total running normally at 5-8% except when it spikes to 100%. Clicking/popping because of that. Went into BIOS and disabled INTEL SpeedStep. Still doing same thing.

AAE 9173 error with Pro Tools 12, well not an uncommon problem at all on recent releases. DUC is full of posts about this.

Delete any click tracks/uninstatiate any Click II plugins from the session.

And make sure you try...

Trash prefs occasionally as you try these other things..

You can use ASIO4ALL with your motherboard sound chip (or it it has a native ASIO driver use that instead of ASIO4ALL) and see if that problem goes away (i.e. is the 2i2 a factor or not). If not then go back to the plain ASIO driver for the 2i2.

So you have removed all third party plugins from plugin folder, just not using them in the session is not enough they have to be removed. 9173 can be caused by plugins you have installed but not instantiated in a session.

Make sure "dynamic plugin processing" is *not* enabled.

Does this happen on a new empty session?

Try going back to Pro Tools 12.4

[Darryl Ramm]

Originally Posted by banjo71

The CPU spikes occur immediately after launching PT, without even opening a session.

Do they keep going for a while or settle down straight away?

Suspect plugins... what third party plugins are installed in Pro Tools?

Move *all* plugins out of the Plugin folder and let Pro Tools put the default one back when it starts up. What happens then?