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#1
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Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Hi,
Hopefully, someone has resolved this already, as I can't get Pro Tools (2022.12) to load. The first message says 'Pro Tools is trying to install a new helper tool' and asks me for a password. Then a second message says 'Please launch Pro Tools again', only when I do that Pro Tools doesn't load, it goes back to the first message. What gives, I'm going round in a circle. I've deleted the com.avid.bsd.DigiShoeTool and the com.avid.bsd.DigiShoeTool.plist but to no avail. I'm using a MacBook Pro 16 with Monterey 12.6.1. Is anyone aware of a fix for this. Just asking... Thanks Gary Last edited by thumos; 04-16-2023 at 10:09 AM. |
#2
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Now I can’t get the song out of my head!🤣
Try going into Library/PriviledgedHelperTools and remove the Avid files. The one I have is com.avid.bsd.shoetoolv120 Restart your Mac and try again.
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Pro Tools, Studio One Pro 2022 Mac Studio M1 Max 64GB-1TB NVME OWC Thunderbay Mini (4TB SSD) OWC Express 4M2 (4 X 2TB) Interface: Presonus Quantum Presonus Faderport & Faderport 8 Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128 BM5A, KRK VXT4, Equator D5 2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig) |
#3
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Narr, it's not having it.., it's just going round like a circle in a spiral, like a wheel within a wheel... doom.
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#4
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
No hard idea what would be causing this.
Does your account have admin privileges? Is Privacy & Security settings set to allow non-app store apps? And it was not changed after initial install? Are you booted off the internal SSD or an external drive? Is anything interesting showing up in the system log when this happens? Look with Console.app. There may be a log for this as well in ~/Library/Logs/Avid, possibly something logged in the Pro Tools log for that run, or maybe a separate log, look at what log files get created as you run Pro Tools and this happens. Is there a Pro Tools uninstaller in /Applications you can run and try installing again, maybe try installing from a newly created admin account. |
#5
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Thanks you very much for your reply, but...
Quote:
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#6
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Sorry should have provided more of a clue in Console. Select your computer listed top under Devices, click "Start Streaming". You will see a pile of junk streaming into the window. Run the Pro Tools thing that is not working... then pause the console and scroll back and look and see if you see anything curious that happens at the time you get this endless loop behavior. You can also filter messages using the box at the top right, but I would not even sure what to filter on until you see something curious. I have no idea what exactly to look for but just see...
--- Did you try running the uninstaller (/Applications/Avid Uninstallers/Uninstall Pro Tools...) before reinstalling Pro Tools? Try all this from a new admin account. That is a test of a cleaner environment that hopefully gets you away from previously installed bloatware, corrupt preferences, weird environment variables, etc. Any logs showing anything in your Library/Logs file? If none of that helps/shows up anything I expect your fastest solution would be to do a new clean macOS install. If you have drive space you can test that out on a new container/volume on the internal drive. Run a macOS installer but make sure you select to do a new install not update your current install. This seems a pretty unique problem, so more likely to be something unique about your install/system. |
#7
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Quote:
Thanks for you input.... Gary |
#8
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
That error is likely a clue. Was there Anything else giving details around that text?
Avid is not going to do anything about this unless you have filed a support case, and even the I expect the fastest resolution may be to just reinstall macOS. |
#9
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
Hi,
I logged a support case with AVID who responded with a solution that can be found on their web site, link below. This got me to the splash screen but the programme kept hanging when going through the plugins, even when I removed the offenders, it just hung on the next one; XForm, then XPand, Moogerfooger, eyc... I tried earlier versions of PT, but for the same result. Grew weary in the end and decided to go back to an earlier Time Machine backup. However, now nothing will load. It's s disaster. So, complete rebuild for me I guess, though I'm at a loss as to what caused the issue in the first place. Thank you all for your input.. Gary https://avid.secure.force.com/pkb/ar...alled-properly |
#10
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Re: Pro Tools Helper Tool - "...caught in a trap, I can't break free, because I..."
I'm also in the midst of figuring out why I'm getting the "helper tool' prompt as well. I logged a support as well but Avid's first to-do list did not fix this anomaly. Waiting for their 2nd instructions.
Updating to Mac OS Ventura most likely is the culprit but who knows...
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PT Ultimate 2024.3 PT HDX MacPro 7,1 (Intel) 16 Core 96 GB ram macOS Ventura 13.4 Somehow, musicians are now technicians! |
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