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#1
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HDX registration issue
How long does it take for Avid support to answer a question?
Last edited by DigiTechSupt; 02-24-2021 at 09:10 PM. Reason: Moved from HDX Subforum. |
#2
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Re: Avid support?
About 3 weeks with a support plan that's supposed to be 24 hour response. The phone support person is not actually support. He sends a message to the real support people.
Sent from my SM-G986U using Tapatalk |
#3
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Re: Avid support?
OMG...This is unbelievable
I initiate cases, I wait days, no response, I call a few times and person says he will escalate .....nothing! It sounds like I'm calling China because the phone connection is terrible, breaks up every few seconds and hard to understand the person.....This is Avid professional service? Sudo Support tells me that there's a bug with HDX? How is this possible when I see many running HDX without issues. |
#4
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Re: Avid support?
check trustpilot, then tune expectations
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#5
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Re: Avid support?
Wow, support in the toilet....
Some people waiting 1.5 months.... |
#6
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Re: Avid support?
Also have in mind excellent service don't drive people to post on rating sites
Skickat från min Moto G (5) via Tapatalk
__________________
Free beer tomorrow !! - but until then - we're stuck in the present moment |
#7
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Re: Avid support?
Its the way of the future. Frustrate users until they give up. Questions gets answered with a copy-n-pasted script that has nothing to do with the question. That's what three-subscriptions for three systems bought me.
Last edited by RayCervenka; 02-17-2021 at 01:16 AM. |
#8
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Re: Avid support?
Why not contact them and see? I had an issue last week - got a very helpful response within 2 hours.
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http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
#9
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Re: Avid support?
Quote:
I did contact Avid three times ...... still waiting............2 hours........Lol |
#10
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Re: Avid support?
Try tweeting Avid customer care: @AvidSupport
__________________
http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
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