Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 12

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 03-19-2015, 10:07 AM
Mattiasnyc Mattiasnyc is offline
Member
 
Join Date: Oct 2011
Location: Nyc
Posts: 155
Default Re: FAQ Mixed messages

Quote:
Originally Posted by Touchwood Studios View Post
THE FAQ section says a NEW HDX system I purchased last week does not come with a support plan or HD 12 I need to buy a $599 in addition to $8000.00 I already spent.
That seems a little out of line and over the top.
Then If decide not to buy a annual plan (Before Dec 31, 2015) I can never upgrade my HD software.
I would say that qualifies as a mixed message
It's not. They're two separate statements.

The second says you need a support plan to get updates and you have until a certain date to get one.

The first says you don't get the support plan by buying a new product (this year).

The two aren't mutually exclusive or even confusing in my opinion. Just not what the customers want obviously.
Reply With Quote
  #12  
Old 03-19-2015, 11:12 AM
CygnusX-1Bk2 CygnusX-1Bk2 is offline
Member
 
Join Date: May 2009
Location: Concord, CA
Posts: 620
Default Re: FAQ Mixed messages

The confusion comes from not getting a support plan with a NEW product purchase but rather for an additional $599. Why? Just because?

HD users need answers and explanations. Sooner rather than later.
__________________
I will choose,
Freewill
http://jimdiazaudio.com/
Reply With Quote
  #13  
Old 03-19-2015, 11:37 AM
propower propower is offline
Member
 
Join Date: Mar 2002
Location: Redmond, WA
Posts: 2,203
Default Re: FAQ Mixed messages

Quote:
Originally Posted by Touchwood Studios View Post
THE FAQ section says a NEW HDX system I purchased last week does not come with a support plan or HD 12 I need to buy a $599 in addition to $8000.00 I already spent.
That seems a little out of line and over the top.
On this I totally agree!

Quote:
Originally Posted by Touchwood Studios View Post
Then If decide not to buy a annual plan (Before Dec 31, 2015) I can never upgrade my HD software.
I would say that qualifies as a mixed message
Almost agree... it would be easier to understand (less antagonistic IMO) if a new HD system came with a one year support plan form date of purchase. That said - in the new model - no support plan by year end = frozen software (whatever that eventually turns out to mean for the HD crowd).
__________________
2017 27" iMac 3.8GHz i5, 1TB SSD
Logic ProX, Studio One V4, PT current version, Apogee Ensemble TB
Musician: http://www.ivanlee.net/
Design Engineer: http://www.propowerinc.com/resume.html
Reply With Quote
  #14  
Old 03-19-2015, 03:23 PM
ArKay99 ArKay99 is offline
Member
 
Join Date: Mar 2010
Location: Cape Coral, FL
Posts: 771
Default Re: FAQ Mixed messages

So, what is the warranty for? If I buy a new system Jan. 2 2016 do I get a support plan for THAT year? What is the procedure going to be if the magic smoke gets out of my new Omni for some reason? If I'm on a support plan do I have to buy an ASC if I've used it because there was an issue when I was setting the rig up? Will ASC's be a thing of the past?

Say you're an HDX owner and you want to sell your rig and you've bought a support plan. Go read the fine print, actually it's right there in the open...read what it says.

I'm in the process of transacting the sale of my rig and AVID has mismanaged the updating of my email address. I got a rig, moved and had to set up a new email address. Opened two registration cases, one for each account and had them change them to the new ones. But the stupid database didn't propagate the changes. Now I don't have access to my ASC so I can't fill out the Transfer Of Ownership form. I don't know how long the buyer will stay engaged before they move on, but we'll see. Tomorrow is Friday, followed by the weekend. It's looking like the earliest I'll be able to continue with this madness is Monday, when I could have had the transaction tied up and completed if not for AVID's convoluted rewritten procedures.

Mixed Messages? Got a whole bunch more...
__________________
Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 2 1T data drives in Thunderbolt enclosure, OSX 10.10.5, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, Pro Tools 12.4 HD, PreSonus Studio One 3.5, Logic X, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2.
Reply With Quote
  #15  
Old 03-19-2015, 03:31 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,673
Default Re: FAQ Mixed messages

Quote:
Originally Posted by Touchwood Studios View Post
THE FAQ section says a NEW HDX system I purchased last week does not come with a support plan or HD 12 I need to buy a $599 in addition to $8000.00 I already spent.
That seems a little out of line and over the top.
Then If decide not to buy a annual plan (Before Dec 31, 2015) I can never upgrade my HD software.

Man that better not be true......this is unbelievable if this is true....horrible extortion mob tactics - if it's true
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #16  
Old 03-19-2015, 03:50 PM
ArKay99 ArKay99 is offline
Member
 
Join Date: Mar 2010
Location: Cape Coral, FL
Posts: 771
Default Re: FAQ Mixed messages

Quote:
Originally Posted by YYR123 View Post
Man that better not be true......this is unbelievable if this is true....horrible extortion mob tactics - if it's true
It's right there in the FAQ, in black and white.
I own an HD system and this is why I'm trying to sell it...if you want further proof of retardation at the policy making level, read the Transfer Of Ownership pdf, look at what you have to go through to even sell your OWN gear and the caveat if you DID buy a plan with HD hardware and want to sell now...
__________________
Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 2 1T data drives in Thunderbolt enclosure, OSX 10.10.5, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, Pro Tools 12.4 HD, PreSonus Studio One 3.5, Logic X, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2.
Reply With Quote
  #17  
Old 03-19-2015, 05:33 PM
lexaudio lexaudio is offline
Member
 
Join Date: Dec 2008
Location: LA
Posts: 1,034
Default Re: FAQ Mixed messages

Quote:
Originally Posted by DigiTechSupt View Post
We did respond - added on to the FAQ, added links to the posts, then replied to the thread (so anyone that subscribed to the thread should have been notified). Additional answers are in progress. You even posted after my post, so I'm not sure why you didn't see that.

Regards,
JC
Well, that is why I asked JFreak to create the thread in the stickies so AVID and the user base didn't have to fish through these threads.

Thanks
__________________
Ultimate 2018.7
MacPro 12 Core 3.46 - 10.13.6
128 Gigs RAM
EFI flashed 580 GPU
3 card PCI-e expansion chassis.
Avid Artist Control
Apollo 8 Quad, Satellite Quad, Octo Card
Cranesong Avocet Monitor System.
WireWorld ProAudio Cables
Reply With Quote
  #18  
Old 03-19-2015, 11:10 PM
roberts roberts is offline
Member
 
Join Date: Jan 2001
Location: Toronto, Ont
Posts: 2,438
Default Re: FAQ Mixed messages

Quote:
Originally Posted by YYR123 View Post
Man that better not be true......this is unbelievable if this is true....horrible extortion mob tactics - if it's true
It must be true it's posted in the FAQ section.
I think this whole roll out is some very bad corporate communications.
Long time high end customers are not going to like it. and instead of getting some kind of upgrade they will not be buying into it.
Then again there are the other customers who totally ignore all of this stuff and and upgrade very 6 or 7 years years when their computer dies.
Reply With Quote
  #19  
Old 03-19-2015, 11:14 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,673
Default FAQ Mixed messages

I guess most of the top end customers are just going to join in and pay the money

Kinda takes HD out of small operations....

Sad really, b/c I really wanted a HDN Omni package...but can get one right now...the low latency and buffer setting while tracking is soooooo tempting
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #20  
Old 03-19-2015, 11:26 PM
lexaudio lexaudio is offline
Member
 
Join Date: Dec 2008
Location: LA
Posts: 1,034
Default Re: FAQ Mixed messages

Quote:
Originally Posted by Touchwood Studios View Post
THE FAQ section says a NEW HDX system I purchased last week does not come with a support plan or HD 12 I need to buy a $599 in addition to $8000.00 I already spent.
That seems a little out of line and over the top.
Then If decide not to buy a annual plan (Before Dec 31, 2015) I can never upgrade my HD software.
I would say that qualifies as a mixed message
Yep, why I stopped from buying ANYTHING AVID this year. I'm not the only one.
Within my peers here in LA , AVID has lose a nice 6 figure purchase across a number of users.

And as it sounds, that will grow. You can return the HDX too.
__________________
Ultimate 2018.7
MacPro 12 Core 3.46 - 10.13.6
128 Gigs RAM
EFI flashed 580 GPU
3 card PCI-e expansion chassis.
Avid Artist Control
Apollo 8 Quad, Satellite Quad, Octo Card
Cranesong Avocet Monitor System.
WireWorld ProAudio Cables
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Many different error messages, Pro Tools aborting or unable to click messages off riffmachine Pro Tools M-Powered (Win) 5 10-05-2010 05:15 AM
Mixed Messages With Vista 64 Bit Compatability Roy Lee IV Pro Tools M-Powered (Win) 3 12-16-2008 09:58 AM
what is the mixed ch. ? lowam16 Pro Tools M-Powered (Mac) 0 04-16-2007 09:13 PM
Mixed Up! dowejonez 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 08-13-2005 04:43 AM
Mixed in the box? Scott Wood Post - Surround - Video 29 11-09-2004 11:24 AM


All times are GMT -7. The time now is 05:21 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com