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Old 06-26-2013, 11:41 AM
AdamArnold AdamArnold is offline
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Join Date: Aug 2010
Location: West Palm Beach
Posts: 15
Default Pro tools 10 to 11 update.Pro tools crashing

I dragged the pro tools 11 to the applications folder, when I tried to fire it up, it crashed and gave me this report. It's probably something I did, but if a guru here could look this over and help me out or direct me to a thread that relates to this, it would be much appreciated! Thank you and good luck to us all!

Adam Austin Arnold




Process: Pro Tools [456]
Path: /Applications/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.avid.ProTools
Version: 11.0.0.528 (11.0.0d528)
Build Info: Unknown-11000528~528
Code Type: X86-64 (Native)
Parent Process: launchd [116]

Date/Time: 2013-06-26 13:24:08.405 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 1819 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 1
Anonymous UUID: 770CF4FA-A6FE-4EAC-BC0F-064206BD8010

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: __tlv_bootstrap
Referenced from: /Applications/Pro Tools.app/Contents/MacOS/../Frameworks/CFnd.framework/Versions/A/CFnd
Expected in: /usr/lib/libSystem.B.dylib
in /Applications/Pro Tools.app/Contents/MacOS/../Frameworks/CFnd.framework/Versions/A/CFnd

Binary Images:
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Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i7, 2.93 GHz, 16 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528AS, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Akai MPK88, 0x09e8 (AKAI professional M.I. Corp.), 0x0071, 0xfa140000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Mbox 2, 0x0dba, 0x3000, 0xfd140000 / 6
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd130000 / 5
USB Device: iLok, 0x088e, 0x5036, 0xfd132000 / 9
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd131000 / 8
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd131200 / 11
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd133000 / 7
USB Device: Store 'n' Go, 0x0a16 (Trek Technology (S) Pte Ltd), 0x2009, 0xfd133100 / 12
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd133200 / 10
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3
FireWire Device: My Book 1112, WD, Up to 800 Mb/sec
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Old 06-26-2013, 01:09 PM
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Question Re: Pro tools 10 to 11 update.Pro tools crashing

This is not the entire crash report. Could you please post the .crash file to some online service (i.e. Dropbox) where we can view the entire file?
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Old 06-26-2013, 02:12 PM
louisenslinproduce louisenslinproduce is offline
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Default Re: Pro tools 10 to 11 update.Pro tools crashing

Looks like you have mac os 10.6.8. Ist pt 11 mountain lion only?
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Old 06-26-2013, 03:56 PM
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Exclamation Re: Pro tools 10 to 11 update.Pro tools crashing

Quote:
Originally Posted by louisenslinproduce View Post
Ist pt 11 mountain lion only?
It's qualified for Mountain Lion. It will launch on Lion. I am reading reports that the AVID hardware drivers do not work with Lion.
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Old 06-26-2013, 11:57 PM
AdamArnold AdamArnold is offline
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Default Re: Pro tools 10 to 11 update.Pro tools crashing

Process: Pro Tools [456]
Path: /Applications/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.avid.ProTools
Version: 11.0.0.528 (11.0.0d528)
Build Info: Unknown-11000528~528
Code Type: X86-64 (Native)
Parent Process: launchd [116]

Date/Time: 2013-06-26 13:24:08.405 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 1819 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 1
Anonymous UUID: 770CF4FA-A6FE-4EAC-BC0F-064206BD8010

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: __tlv_bootstrap
Referenced from: /Applications/Pro Tools.app/Contents/MacOS/../Frameworks/CFnd.framework/Versions/A/CFnd
Expected in: /usr/lib/libSystem.B.dylib
in /Applications/Pro Tools.app/Contents/MacOS/../Frameworks/CFnd.framework/Versions/A/CFnd

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0x7fff85cd1000 - 0x7fff85d6bfe7 com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff85d6c000 - 0x7fff85d6fff7 com.apple.securityhi 4.0 (36638) <AEF55AF1-54D3-DB8D-27A7-E16192E0045A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x7fff85d89000 - 0x7fff86593fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
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  #6  
Old 06-26-2013, 11:58 PM
AdamArnold AdamArnold is offline
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Join Date: Aug 2010
Location: West Palm Beach
Posts: 15
Default Re: Pro tools 10 to 11 update.Pro tools crashing

0x7fff86958000 - 0x7fff869e8fff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff869e9000 - 0x7fff869f8fef com.apple.opengl 1.6.13 (1.6.13) <516098B3-4517-8A55-64BB-195CDAA5334D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff869f9000 - 0x7fff87674fef com.apple.WebCore 6533.21 (6533.21.1) <15CE3700-C6DC-7F94-5394-4CF78040A40D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x7fff87675000 - 0x7fff87715fff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff879bc000 - 0x7fff87a08fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff87a2e000 - 0x7fff87a31ff7 libCoreVMClient.dylib ??? (???) <E03D7C81-A3DA-D44A-A88A-DDBB98AF910B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff87a32000 - 0x7fff87a4dff7 com.apple.openscripting 1.3.1 (???) <9D50701D-54AC-405B-CC65-026FCB28258B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x7fff87ef9000 - 0x7fff87fbafef com.apple.ColorSync 4.6.6 (4.6.6) <BB2C5813-C61D-3CBA-A8F7-0E59E46EBEE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x7fff8801c000 - 0x7fff8801efff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x7fff881cd000 - 0x7fff88286fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff883b8000 - 0x7fff883b8ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff883b9000 - 0x7fff88ab5ff7 com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff88ab9000 - 0x7fff88b8dfe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff88b8e000 - 0x7fff88c43fe7 com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x7fff88c44000 - 0x7fff88c47fff com.apple.help 1.3.2 (41.1) <BD1B0A22-1CB8-263E-FF85-5BBFDE3660B9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff88c48000 - 0x7fff88c61fff com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x7fff88c62000 - 0x7fff88ffffe7 com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8908e000 - 0x7fff890cffef com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fff890d5000 - 0x7fff89100ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <8AB4CA9E-435A-33DA-7041-904BA7FA11D5> /usr/lib/libxslt.1.dylib
0x7fff8929a000 - 0x7fff892edff7 com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff8936b000 - 0x7fff8937afff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff893b9000 - 0x7fff89401ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <98FC4457-F405-0262-00F7-56119CA107B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff89402000 - 0x7fff8943cfff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
0x7fff894d0000 - 0x7fff894dbff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <3D65E89B-FFC6-4AAF-D5CC-104F967C8131> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff8957d000 - 0x7fff89582fff libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff89583000 - 0x7fff89588fff libGIF.dylib ??? (???) <201B8077-B5CC-11AA-E1B0-1D057ABE416A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff89589000 - 0x7fff8959eff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <1AE1FE8F-2204-4410-C94E-0E93B003BEDA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff895d5000 - 0x7fff8968bff7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib
0x7fff8968c000 - 0x7fff8968dfff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
0x7fff8968e000 - 0x7fff896c9fff com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff896ca000 - 0x7fff897e4fef libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x7fff897e5000 - 0x7fff8982fff7 com.apple.Metadata 10.6.3 (507.15) <2EF19055-D7AE-4D77-E589-7B71B0BC1E59> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i7, 2.93 GHz, 16 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528AS, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Akai MPK88, 0x09e8 (AKAI professional M.I. Corp.), 0x0071, 0xfa140000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Mbox 2, 0x0dba, 0x3000, 0xfd140000 / 6
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd130000 / 5
USB Device: iLok, 0x088e, 0x5036, 0xfd132000 / 9
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd131000 / 8
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd131200 / 11
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd133000 / 7
USB Device: Store 'n' Go, 0x0a16 (Trek Technology (S) Pte Ltd), 0x2009, 0xfd133100 / 12
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd133200 / 10
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3
FireWire Device: My Book 1112, WD, Up to 800 Mb/sec
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  #7  
Old 06-27-2013, 12:04 AM
AdamArnold AdamArnold is offline
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Default Re: Pro tools 10 to 11 update.Pro tools crashing

That's the full crash report. Thank you again for the help. Should I be upgrading the OS first? Thanks again, Adam
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  #8  
Old 06-27-2013, 01:17 AM
louisenslinproduce louisenslinproduce is offline
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Location: south africa
Posts: 294
Default Re: Pro tools 10 to 11 update.Pro tools crashing

Yes, it will not run on 10.6.8
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