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  #1  
Old 08-07-2019, 12:22 PM
abre abre is offline
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Default Cancelling subscription

I am having an issue with Protools 2019. I bought it yesterday but cannot activate it. So I am closing off my subscription and deleting the software. I have already turned off auto renew.
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Old 08-07-2019, 12:48 PM
abre abre is offline
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Default Deleting Avid accounts

I am requesting to have my Avid Account deleted. I am having too many issues with the activation and registration processes. I am no longer interested. My email address is abre1_1@hotmail.com
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  #3  
Old 08-07-2019, 07:02 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Cancelling subscription

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Originally Posted by abre View Post
I am having an issue with Protools 2019. I bought it yesterday but cannot activate it. So I am closing off my subscription and deleting the software. I have already turned off auto renew.
Have you already tried contacting the licensing team? What issues were you having upon activation?

If you wish to continue with the cancellation, you can submit a request here
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Old 08-08-2019, 05:46 AM
abre abre is offline
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Default Re: Cancelling subscription

I cannot get past the software activation stage. How was I suppose to activate it?
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  #5  
Old 08-08-2019, 05:48 AM
abre abre is offline
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Default Re: Cancelling subscription

How do I contact the licensing team?
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  #6  
Old 08-08-2019, 08:32 AM
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Default Re: Cancelling subscription

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Originally Posted by abre View Post
How do I contact the licensing team?
No returns of software it seems

https://shop.avid.com/ccrz__CCPage?p...talReturnsForm
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Old 08-08-2019, 08:42 AM
abre abre is offline
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Default Re: Cancelling subscription

That is not the case. I did not get an activation code. I crossgraded from a perpetual license which expired in 2016 to a yearly subscription paid monthly. It is showing as active. But i cannot activate the software.
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Old 08-08-2019, 09:27 AM
Darryl Ramm Darryl Ramm is online now
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Default Re: Cancelling subscription

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Originally Posted by abre View Post
How do I contact the licensing team?
The link was in the previous post.
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  #9  
Old 08-08-2019, 09:37 AM
abre abre is offline
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Default 2019 Activation process

Can anyone tell me how to go about activating Protools 2019? I did a cross grade but I cannot activate the software. Where does the activation code come from and how are they deposited in your ilok?
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  #10  
Old 08-08-2019, 11:15 AM
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Default Re: Cancelling subscription

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That is not the case. I did not get an activation code. I crossgraded from a perpetual license which expired in 2016 to a yearly subscription paid monthly. It is showing as active. But i cannot activate the software.
Hi,
There is no activation code necessary, but there seems to be no license that had been generated on your iLok Account. The licensing team is already working on it through a support case (Case 03764224)
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