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Old 08-07-2007, 09:13 AM
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DigiTechSupt DigiTechSupt is offline
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Default New tech support tools - Tech Support Folder

Available for download from the Digidesign Support section:
www.digidesign.com/support
Quick Links->Support Utilities

What is the Tech Support Folder?

The Tech Support Folder contains various tools for troubleshooting common issues you may
encounter with your Pro Tools system.

1. PC Wizard is a utility that quickly analyzes your PC to produce a complete description of
components in your Windows computer. Once you have run PC Wizard you can
compare the information given about certain components (such as processor, chipset,
and RAM) with the compatibility information on our website. It is very important to be
working on a supported PC when using Pro Tools otherwise Pro Tools may
perform poorly or may not even work at all. Furthermore, Digidesign can only offer
support for system components that have been tested and approved for use with
Digidesign hardware and software.

Before running PC Wizard, please read the PC Wizard Read Me.

2. The Tech Support Utility is an easy to use program that can help you solve many
common Pro Tools technical support issues, including:

• Error messages
• Strange behavior and performance problems in Pro Tools
• Plug-in performance problems
• Input and output problems in Pro Tools
• Launch problems
• Random application closure problems
• Unwanted demo period authorization messages
• Problems related to incompatible plug-ins and a list of installed plug-ins (and their
versions)

Before running the Tech Support Utility, please read the Tech Support Utility Read Me.

3. The Troubleshooting Sessions folder contains Pro Tools session files for the following
Pro Tools LE systems (Windows or Mac): 003, 003 Rack, Digi 002, Digi 002 Rack, Mbox
2 Pro, Mbox 2, and Mbox. (Please note that you may use the Mbox Output session to
test the Monitor Outputs on the Mbox 2 Mini). These sessions can be used to
troubleshoot the following situations:

• No input or output via S/PDIF connection
• No input or output via Optical (ADAT) connection
• No input or output via MIDI ports
• No audio out of monitor outputs

Before running any of the Troubleshooting Sessions, please read the Troubleshooting
Sessions document.

You can download the Tech Support Folder here:

http://www.digidesign.com/index.cfm?...4&itemid=25974
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