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  #1  
Old 10-12-2019, 06:42 AM
guijacobucci guijacobucci is offline
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Location: A Estrada/Spain
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Default Eleven Rack Compatibility with MacOS Catalina

Hi everyone.
Just got into the community and would thanks the administrators to allow me in.
I started facing some issues with my Eleven Rack or MacBook due to the new macOS Catalina.
Until last thursday, my Eleven Rack was running perfectly with macOS Mojave; nevertheless, unawarely I updated the macOS Mojave to macOS Catalina and the eleven rack stopped working.
Let me explain what exactly happened:
After update to macOS Catalina immediately I desintalled the Eleven Rack software, downloaded a new driver and installed it.
All worked perfectly, the driver ran normally, the software was installed, the interface (Elevan Rack) is recognized by the system and my DAW (logic pro X). However, when I try to play the DAW, no sound is emitted whatsoever. To continue my tests, I tried to connect to any YouTube video and it has not worked as well. Moreover, the YouTube video does not run unless I change to the internal speakers of my computer.
Once I realised that something was wrong I started looking for information related to the compatibility between the new macOS Catalina and the Eleven rack, but could not read anything about it, but about the Pro-Tools. In fact, the Avid webpage is highlighting: The user shall not update to macOS Catalina, but nothing related to the Eleven Rack.
Hence, I was wondering whether something that I have done or am doing is wrong, whether there is something else that can be done, or if the Eleven Rack definitely will not work at all with the new macOS Catalina.
Any idea guys? Support? It will be highly appreciated.
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  #2  
Old 10-12-2019, 07:41 AM
Sardi Sardi is offline
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Default Re: Eleven Rack Compatibility with MacOS Catalina

Do you have a system backup? You should revert to that if you do.

If not, I’d wipe the drive, install Mojave and all your apps again. Obviously back up your data.

Lesson learnt the hard way unfortunately. It’s not currently supported. Also, is the 11R discontinued now? I honestly can’t remember. If so, the likelihood of current driver support is very unlikely.


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  #3  
Old 10-12-2019, 10:18 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Eleven Rack Compatibility with MacOS Catalina

Eleven Rack End of Support is in 2024. So hopefully a driver update will be coming eventually, Avid is not typically fast with driver updates, so don’t hold your breath.

Official End of support dates are: http://avid.force.com/pkb/articles/e...-support-dates

Really hope you had a clone/backup of your system drive.

I am not aware of anybody doing serious playing around/any guesses if there is anyway to get stuff running. No way I am going to Catalina any time soon.
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  #4  
Old 10-12-2019, 02:19 PM
guijacobucci guijacobucci is offline
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Default Re: Eleven Rack Compatibility with MacOS Catalina

Gents

Your prompt response and support are pretty much appreciated.

I will honestly cross my fingers for the driver to be soon up dated so I can continue using such amazing device.

Should you have further news that eventually is not yet disclosed to the public, I will be grateful and thankful if you guys can provide me with.

Many thanks once again.

Cheers

G.Jacobucci
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  #5  
Old 10-12-2019, 05:48 PM
Sardi Sardi is offline
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Default Re: Eleven Rack Compatibility with MacOS Catalina

Quote:
Originally Posted by guijacobucci View Post
Gents



Your prompt response and support are pretty much appreciated.



I will honestly cross my fingers for the driver to be soon up dated so I can continue using such amazing device.



Should you have further news that eventually is not yet disclosed to the public, I will be grateful and thankful if you guys can provide me with.



Many thanks once again.



Cheers



G.Jacobucci


If you need to use your system, I would highly suggest doing what I said in my first post.

When BScout said AVID aren’t fast with software updates, he wasn’t joking. You could be waiting 6 months or more. Can you be without a working interface for that long?


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  #6  
Old 10-14-2019, 02:54 PM
guijacobucci guijacobucci is offline
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Default Re: Eleven Rack Compatibility with MacOS Catalina

Thanks Mate...
I am still trying to make it works.
It is all normal, the computer recognize the interface, the DAW recognize the interface, but it doesn't emit sound through the monitors...
There should be some technical issues a part of the interface´s driver updating or system problem.
IN any case, I appreciate your tips and, in case m y efforts are in vain, I´ll follow your advise.

Thanks once again.

GJ
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