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  #1  
Old 12-18-2012, 02:40 AM
adish adish is offline
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Default Avid support mail.

Im trying to find a way to contact avid support for 3 days.
Someone know what is the mail adress ?
I dont whant to pay and spand mor mony, is ther another way to connect them without buying this Avid Support Codes (ASC) ??
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  #2  
Old 12-18-2012, 03:01 AM
Chris Lambrechts's Avatar
Chris Lambrechts Chris Lambrechts is offline
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Default Re: Avid support mail.

Hi Adish,

There's a number of ways you can get free support. For starters you can use the knowledgebase to do some lookups / searches yourself. There is quite good information out there.

http://www.avid.com/US/support/find-support

info for repairs and authorised repair centers can be found here :

http://avid.force.com/pkb/articles/en_US/FAQ/en210711

In order to create a support case with Avid Support you will need a Avid Support Code.

http://www.avid.com/US/support/asc/digidesign

Most resellers should be able to provide you with first line support as well.
And of course you can ask to help the community troubleshoot things with you out here on the DUC

Chris
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  #3  
Old 12-18-2012, 03:10 AM
adish adish is offline
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Default Re: Avid support mail.

I'll clarify, I want to talk to real people without money.
Mail will do the job just that I can not find any way to communicate with them without paying.
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  #4  
Old 12-18-2012, 03:20 AM
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Chris Lambrechts Chris Lambrechts is offline
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Default Re: Avid support mail.

well you are communicating with one of them now so why not instead post your issues and see if the community can help.

The answer you are looking for was provided in my previous post. If you want to talk directly to Avid support you will need a support contract or buy an ASC code. (providing your product does not entitle you to a free one under warranty that is).

Thanks

Chris
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  #5  
Old 12-18-2012, 03:37 AM
adish adish is offline
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Default Re: Avid support mail.

Well chris,

http://duc.avid.com/showthread.php?t=331898

I allredy tried to fix my problams here with no luck.
I've been more than a week stuck with the problem and all my work stopped because of this.
Believe me, I tried everything I just want to get value for money I paid for the software already.

Thanks Chris, but I'm desperate and do not know where to turn
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  #6  
Old 12-18-2012, 03:49 AM
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Chris Lambrechts Chris Lambrechts is offline
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Default Re: Avid support mail.

Hi Adish,

Try this form :

http://avid.force.com/Support/RegistrationCaseCreation

Create a registration case through this form. This if free. Registration and ilok issues do not require an ASC code. Hopefully the engineer who picks this up can help you out. Make sure to include your ilok details.

Let me know ...

Thanks

Chris
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  #7  
Old 12-19-2012, 12:37 AM
adish adish is offline
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Default Re: Avid support mail.

Chris Thank you, finally someone responds appropriately.


I sent an email to avid and as I expected they told me to do what I've done over 100 times.
This is the response:

Entered By : ***
Entered on : 12/18/2012 7:16 AM
Dear Mr. ****,

Thank you for contacting Avid Support.


Please follow the kb article bellow in order to fix your error :


http://avid.force.com/pkb/articles/e...fs=Search&pn=1
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  #8  
Old 12-19-2012, 12:38 AM
adish adish is offline
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Default Re: Avid support mail.

This is ilok comment :


Hello,

If a license that is on your iLok is not authorizing the associated software, please contact the software developer of the software you are attempting to use for further information on the use and authorization of their product.
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  #9  
Old 12-19-2012, 12:43 AM
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Chris Lambrechts Chris Lambrechts is offline
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Default Re: Avid support mail.

Adish,

Can you send a reply to that case saying that this did not solve your problem. Let me know the case number so I can look into this please.

Thanks

Chris
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  #10  
Old 12-19-2012, 01:01 AM
adish adish is offline
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Default Re: Avid support mail.

I sent them a message yesterday .
case num is 02064466 If I understood correctly.
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