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#1
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hdx pro tools 2019.12 driver issue osx 10.13.6
Hi everyone,
I have a 2012 mac pro with high sierra 10.13.6 and pro tools hdx ultimate 2019.10 Everything has always worked perfectly until a month ago. Random problems started, pro tools no longer saw the hdx card and crashed randomly. I state that when the problems started I had not made any changes to the system. So I immediately thought about hardware problems to the card. To remove all doubts, however, I made a new installation of the operating system on a new SSD by installing only and exclusively pro tools. Magically everything went back to work. Luckily it wasn't a hardware problem. I armed myself with patience and started to reinstall the whole system and all the plugins I work with. After installing the native instrument komplete ultimate… the pro tools hdx driver has not started working again. I think I found a solution by excluding the NIHardwareAgent and NIHostIntegrationAgent from Mac boot starting, but I'm not sure is the final solution. I have to check if the system works the first time next days My question however is: how is it possible that two company as famous as avid and native instruments could have such a level of bugs and undocumented incompatibility? I have searched everywhere and it seems I’m the only one to have this problem. I'm going crazy and nervous… I hope someone can enlighten me Thank you
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Mac Studio M2 Max 64gb ram 2tb Monterey (last version) Pro tools Ultimate 2023.12.1 Avid HDX card | 2x Avid HD I/O 16i/o | Avid MTRX studio Api 1608 | Avid S1 Dolby Atmos certified 7.1.4 with Amphion Speakers Last edited by iljunegate; 03-11-2020 at 04:16 PM. |
#2
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
quick update: after some restarts nothing changed. So I think NIHardwareAgent and NIHostIntegrationAgent are not the problem.
I tried everything! please helppppp
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Mac Studio M2 Max 64gb ram 2tb Monterey (last version) Pro tools Ultimate 2023.12.1 Avid HDX card | 2x Avid HD I/O 16i/o | Avid MTRX studio Api 1608 | Avid S1 Dolby Atmos certified 7.1.4 with Amphion Speakers |
#3
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
can you run Digitest?
did you do the reinstall on the same SSD? If so, I myself would try to clone the system to a new harddrive, uninstall ProTools and HD Driver and reinstall them.. |
#4
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
Yes I’ve done that and nothing.
Now I’ve reinstall everything from scratch on a brand new ssd. But I have the same problem after install native instrument. Before that it worked. The digitest start only when the driver works. When it starts everything is ok. When the driver have the issue I try to start the digitest but it crashes
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Mac Studio M2 Max 64gb ram 2tb Monterey (last version) Pro tools Ultimate 2023.12.1 Avid HDX card | 2x Avid HD I/O 16i/o | Avid MTRX studio Api 1608 | Avid S1 Dolby Atmos certified 7.1.4 with Amphion Speakers |
#5
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
what about 2019.6 - have you tried installing that? (along with the corresponding HD driver)
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#6
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
No but I wanna try. The problem is I can’t find the installer
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Mac Studio M2 Max 64gb ram 2tb Monterey (last version) Pro tools Ultimate 2023.12.1 Avid HDX card | 2x Avid HD I/O 16i/o | Avid MTRX studio Api 1608 | Avid S1 Dolby Atmos certified 7.1.4 with Amphion Speakers |
#7
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
So many variables when you maintain your system. Avid of course assumes you have a clean OS install and not upgrade over previous one, just to mention one of the most common reasons why peopöe have sub standard experience. Another one being outdated 3rd party plugins, even one bogey can cause many random problems.
Sent from my iPhone using Tapatalk
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Janne What we do in life, echoes in eternity. |
#8
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
My angry is about everything is updated, everything clean, everything 100% certified and....a big bug that makes the hdx card off
It’s a big big problem. From July 2019. Is unacceptable
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Mac Studio M2 Max 64gb ram 2tb Monterey (last version) Pro tools Ultimate 2023.12.1 Avid HDX card | 2x Avid HD I/O 16i/o | Avid MTRX studio Api 1608 | Avid S1 Dolby Atmos certified 7.1.4 with Amphion Speakers |
#9
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
Quote:
Do you have a support case open already? Sent from my iPhone using Tapatalk
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Janne What we do in life, echoes in eternity. |
#10
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Re: hdx pro tools 2019.12 driver issue osx 10.13.6
Yes they told me I’m right and they know the bug from 2019.6
The bug affects 2019.10 and 2019.12 but they haven’t yet a solution. Half an year. But I pay my subscription. I’ve asked for the subscription refund. I’m waiting the answer but they were little available to meet you when it comes to money, as always
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Mac Studio M2 Max 64gb ram 2tb Monterey (last version) Pro tools Ultimate 2023.12.1 Avid HDX card | 2x Avid HD I/O 16i/o | Avid MTRX studio Api 1608 | Avid S1 Dolby Atmos certified 7.1.4 with Amphion Speakers |
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