Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-15-2016, 06:28 PM
zoundsabar zoundsabar is offline
Member
 
Join Date: Sep 2001
Location: Berkeley, CA
Posts: 89
Default Pro Tools HD Plan license expired on an active Pro Tools HD Upgrade and Support Plan

I have just been warned that my PT HD subscription, which I renewed, is going to expire. I just filed a case number 03083257. This is the second license I have renewed. The first one worked fine: had a new license in my iLok account and I could update and run within minutes. The second one was renewed over a week ago and is now expiring today, but no license available to update.

Please be very quick about the license moving into my iLok account.

Doug
Reply With Quote
  #2  
Old 11-15-2016, 11:59 PM
Stig Eliassen's Avatar
Stig Eliassen Stig Eliassen is offline
Moderator
 
Join Date: Jan 2005
Location: Norway @ Studio Varmt & Trangt
Posts: 7,455
Default Re: Pro Tools HD Plan license expired on an active Pro Tools HD Upgrade and Support P

I've sent a message with the case number to Avid.
__________________
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5
Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED] toolz Licensing & Accounts 6 02-14-2018 12:07 AM
Email from Avid saying I don't have an Upgrade Plan or my Plan has expired Audiofarm Licensing & Accounts 40 09-30-2016 12:41 PM
Additional bonus plug-ins! Upgrade plan but not support plan Dinwiddy AAX Plug-ins 1 08-18-2016 01:02 PM
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan FritsFlits Licensing & Accounts 1 02-25-2016 02:55 PM
Pro Tools HD Plan license expired on an active Pro Tools HD Upgrade and Support Plan Licensing & Accounts 0 12-31-1969 04:00 PM


All times are GMT -7. The time now is 12:04 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com