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  #11  
Old 05-09-2018, 03:30 PM
bblakk bblakk is offline
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Join Date: May 2018
Location: Auckland, New Zealand
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Default Re: Reactivate Pro Tools after expired subscription?

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

A new subscription would deposit new licenses. I checked your account and there is a new Pro Tools Subscription (for Pro Tools) and Pro Tools Plan (for Space) in your iLok account waiting to be activated to your iLok or iLok Cloud. Best to also deactivate the expired ones from your iLok while you're in iLok License Manager. Hope this helps.
Thank you, I got in touched with iLok and they directed me to File -> close cloud session, which was exactly what i needed to do!

Really impressed with everyones customer service. Its incredible.
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  #12  
Old 06-21-2018, 08:41 PM
SebaMancilla SebaMancilla is offline
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Join Date: Jun 2018
Location: Valparaíso,Chile
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Default Re: Reactivate Pro Tools after expired subscription?

Hi, i have the same problem here, already solved the payment issue, my subscription appears as activated in my avid account, but the license does no t appear on my ilok and can't access protools, my big problems is that in a matter of hours i have to record a live session with 2 bands. Please Help!

Thanks
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  #13  
Old 06-23-2018, 02:24 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
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Default Re: Reactivate Pro Tools after expired subscription?

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Originally Posted by SebaMancilla View Post
Hi, i have the same problem here, already solved the payment issue, my subscription appears as activated in my avid account, but the license does no t appear on my ilok and can't access protools, my big problems is that in a matter of hours i have to record a live session with 2 bands. Please Help!

Thanks
Welcome to the community.

I see your support case is in progress and the rep provided a temp license. Please check the case notice email and reply to that (or call using your System ID and reference your case #) if needed. Thanks!
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