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  #11  
Old 05-09-2019, 03:18 PM
ericsvizeny ericsvizeny is offline
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Default Re: 2019 ultimate and heat

Just did a re-install of pro tools from the avid website. Same issue. No heat.

Also if it helps any, here is a screenshot of my avid link:
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  #12  
Old 05-09-2019, 05:35 PM
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Kyle Splittgerber Kyle Splittgerber is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by ericsvizeny View Post
Just did a re-install of pro tools from the avid website. Same issue. No heat.

Also if it helps any, here is a screenshot of my avid link:
Thanks for trying that. What version of iLok License Manager is installed?

Using iLok License Manager, will you try moving the HEAT license from the iLok to your account, then from your account back to your iLok, then relaunching Pro Tools? (Unless that's what you already tried based on Jeffro's suggestion)
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  #13  
Old 05-09-2019, 05:54 PM
ericsvizeny ericsvizeny is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by Kyle Splittgerber View Post
Thanks for trying that. What version of iLok License Manager is installed?

Using iLok License Manager, will you try moving the HEAT license from the iLok to your account, then from your account back to your iLok, then relaunching Pro Tools? (Unless that's what you already tried based on Jeffro's suggestion)
I deactivated the license and re-activated it, which essentially is the same thing as you are suggesting.

My iLok license manager is version:
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  #14  
Old 05-09-2019, 05:55 PM
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Kyle Splittgerber Kyle Splittgerber is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by ericsvizeny View Post
I deactivated the license and re-activated it, which essentially is the same thing as you are suggesting.

My iLok license manager is version:
Ok, thanks. That's the version of ILM you should have. So, this is puzzling.
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  #15  
Old 05-09-2019, 06:15 PM
ericsvizeny ericsvizeny is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by Kyle Splittgerber View Post
Ok, thanks. That's the version of ILM you should have. So, this is puzzling.
Hopefully there is a fix soon, I really enjoy using heat.
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  #16  
Old 05-09-2019, 07:19 PM
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unkJE unkJE is offline
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Default Re: 2019 ultimate and heat

Did you also Synchronize?

Using iLok License Manager, will you try moving the HEAT license from the iLok to your account, then from your account back to your iLok, then Synchronize your iLok, before relaunching Pro Tools
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Pro Tools 2019.6/10.3.10 and 12.5.1 HD - Studio One 4 Pro - Win7 64 Ultimate (SP1) – Lenovo W520 ThinkPads & 433830U Docks – Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
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  #17  
Old 05-09-2019, 07:31 PM
clivvy clivvy is offline
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Default Re: 2019 ultimate and heat

same here just updated my 2019.5 ultimate protools can not see my copy of Heat its on my ilok and my ilok account is up to date Avid come on 1st bug of the day for me i also deactivated Heat and activated it again still Heat did not work its alway something !
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  #18  
Old 05-09-2019, 07:50 PM
ericsvizeny ericsvizeny is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by unkJE View Post
Did you also Synchronize?

Using iLok License Manager, will you try moving the HEAT license from the iLok to your account, then from your account back to your iLok, then Synchronize your iLok, before relaunching Pro Tools
That worked! Thank you!
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  #19  
Old 05-09-2019, 07:53 PM
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unkJE unkJE is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by clivvy View Post
same here just updated my 2019.5 ultimate protools can not see my copy of Heat its on my ilok and my ilok account is up to date Avid come on 1st bug of the day for me i also deactivated Heat and activated it again still Heat did not work its alway something !
Did you also Synchronize?

Using iLok License Manager, will you try moving the HEAT license from the iLok to your account, then from your account back to your iLok, then Synchronize your iLok, before relaunching Pro Tools
__________________
Pro Tools 2019.6/10.3.10 and 12.5.1 HD - Studio One 4 Pro - Win7 64 Ultimate (SP1) – Lenovo W520 ThinkPads & 433830U Docks – Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
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  #20  
Old 05-09-2019, 07:53 PM
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Kyle Splittgerber Kyle Splittgerber is offline
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Default Re: 2019 ultimate and heat

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Originally Posted by ericsvizeny View Post
That worked! Thank you!
Great suggestion, unkJE!
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