what is up with digidesign technical support

[kraaag]

Everytime i call and talk to them and mention something that PT is doing they are like uhhhh it shouldn't do that. I am serious this is a big problem especially for the LE systems with mbox. I have been doing sessions on Mbox for about almost a year and there is always something f----- up.
Now I love PT but they need a better technical support or at least people who give a ----. Sorry but enough is enough. Bounce to disk error was first no help.. and the list kept getting longer.
Fortunatly we have a decent forum with Rail and so on who can help once in a while. My job revolves around PT and I have a Mbox so I can produce, track music etc. and mix the sessions without being in a larger studio with the HD's or TDMs. Is there any kind of training that you must do before you can be with Digi tech support because it seems I know more about whats going on with the products then they do, alot of the time they haven't used or are familiar with Mbox. What kind of help is that?

[Bazzle]

Why pay qualified people when you've got thousands of unpaid support staff, at your beck and call,here on the DUC

[FingerFlicker]

Yes, not getting support is lame. Haven't gotten a peep outta Native Instruments for some issues since I asked days ago, and now they're gone until Monday. I sympathize.

[truthfullybored]

I totally agree, the phone support is a joke and they never write back on the e-mails.

I have had a problem with my Digi 001 for a few months now that makes it inoperable with pro tools. I have tried to call and write digidesign about this for a while now with no results. If I can't find an answer through them, or on the DUC soon I am going to sell my Digi 001 off. I love using pro tools as I have for years, but when your hardware won't work with your software and there is no support at all, it might be time to jump ship (but I hope I won't have to).

Here's a link to my problem if you think you can help:
http://duc.digidesign.com/showflat.p...=5&o=7&fpart=1

Thanks for reading,
Hank