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#1
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Permanent License Lost?
Did I just lose my permanent licenses to Pro Tools and HEAT?
Yesterday I renewed for 1-year what I thought was just support + updates ($99) BUT I didn't have intention of giving up my permanent licenses of Pro Tools and HEAT (which I bough full price just a few months ago). Did AVID tricked me into a subscription model? There's no option to have support for permanent licenses? Really piss that I lost my permanent licenses I just wanted to renew support+updates - didn't have intention of losing my permanent licenses (specially HEAT that I just bough full price) |
#2
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Re: Permanent License Lost?
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If somehow Avid do help you, get a couple of these: https://www.thomannmusic.com/avid_pr...an_renewal.htm 95 USD, cheaper than the sub you paid and specifically for a perpetual license (renew by a year for updates and support).
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- Apple Mac Studio M2 Ultra/64gb/UA Apollo x 3+Adat x 3/UAD Satellite x 3/OS 14.41/PT 2024.3/Nuendo 13/LogicX |
#3
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Re: Permanent License Lost?
Thanks for the feedback - you're correct all my permanent licenses like HEAT are still good - however permanent license of Pro Tools is gone
Didn't meant to cross-grade to subscription - just wanted to extend support+updates - will reach out to AVID - thanks again! |
#4
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Re: Permanent License Lost?
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#5
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Re: Permanent License Lost?
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__________________
- Apple Mac Studio M2 Ultra/64gb/UA Apollo x 3+Adat x 3/UAD Satellite x 3/OS 14.41/PT 2024.3/Nuendo 13/LogicX |
#6
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Re: Permanent License Lost?
Omg, what have you done!!!!
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Mac Mini M1 | Mac OS 12.6.1 Monterey | Avid Carbon + 2x Carbon Pre | Pro Tools Studio 2024.3 |
#7
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Re: Permanent License Lost?
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Since I was not getting any response ended up calling. Talked to a nice lady but she was from Media Composer group but she noted that my case was indeed created but there was a large back-log and may not get a response until tomorrow at the soonest... we'll see how this ends |
#8
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Re: Permanent License Lost?
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I've alerted the webstore team about this. They'll be in touch with you through Email. Thank you, -Tope |
#9
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Re: Permanent License Lost?
Thanks - greatly appreciated (^_^)
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#10
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Re: Permanent License Lost?
Me, too. I did exactly the same thing that I've done to renew my support plan every year since it was introduced. There was no clear indication that I would lose my permanent license. I know it was a case of buyer-beware, technically my fault for not reading all the fine print. But I feel cheated because it was exactly the same process as before, no "are you sure?" message, no box to tick to acknowledge that I accept that I'm giving up something I've held for 15 years. Even so, I'd happily pay the extra $100 to get my permanent license back so I don't have to spend the next year of spare time converting every session in my archive to stems.
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David J. Finnamore PT 2023.12 Ultimate | Clarett+ 8Pre | macOS 13.6.3 on a MacBook Pro M1 Max PT 2023.12 | Saffire Pro 40 | Win10 latest, HP Z440 64GB |
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