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  #21  
Old 07-22-2019, 02:30 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Beyond Annoyed

Quote:
Originally Posted by PatJo View Post
Thanks! I appreciate your help on this!
I've downloaded, re-uploaded and sent you the Session file (.ptx) This can be opened on Pro Tools First as well if you wish. The folder includes all Audio files. Please check your Email. Also, your cloud needs to be cleared if you wish to open the Session, it's over 500GB.

-Tope
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  #22  
Old 07-22-2019, 03:26 PM
PatJo PatJo is offline
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Default Re: Beyond Annoyed

OK, I'm downloading them now. I'll let you know how I get on. Thanks!
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  #23  
Old 07-22-2019, 03:43 PM
PatJo PatJo is offline
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Default Re: Beyond Annoyed

Quote:
Originally Posted by DigiTechSupt View Post
I've downloaded, re-uploaded and sent you the Session file (.ptx) This can be opened on Pro Tools First as well if you wish. The folder includes all Audio files. Please check your Email. Also, your cloud needs to be cleared if you wish to open the Session, it's over 500GB.

-Tope
Absolutely fantastic! It worked like a charm! I can't thank you enough! The project is now back and I've moved it off the cloud so my cloud starage is back to 0%.

1 small thing though is that the project count is now at 1 even though I have no projects in the cloud. Can it be reset or something? I've attached a screenshot.

But a million thanks for you efforts! I really appreciate. I fully thought that I'd lost my work.
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  #24  
Old 07-22-2019, 04:48 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Beyond Annoyed

Quote:
Originally Posted by PatJo View Post
Absolutely fantastic! It worked like a charm! I can't thank you enough! The project is now back and I've moved it off the cloud so my cloud starage is back to 0%.

1 small thing though is that the project count is now at 1 even though I have no projects in the cloud. Can it be reset or something? I've attached a screenshot.

But a million thanks for you efforts! I really appreciate. I fully thought that I'd lost my work.
Hi, we will need to reset this on our end. Note that this will wipe out all projects stored on the cloud. Please let us know if you're ready to proceed.

Thank you,
Tope
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  #25  
Old 07-22-2019, 06:43 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Beyond Annoyed

Nice support from Avid, but now PatJo please consider trying out the Pro Tools Ultimate Trial and then seeing if you can rent or buy a copy of Pro Tools Standard (all you need then is the licenses, the ultimate install is actually the same software).
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  #26  
Old 07-23-2019, 12:12 AM
PatJo PatJo is offline
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Default Re: Beyond Annoyed

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Originally Posted by DigiTechSupt View Post
Hi, we will need to reset this on our end. Note that this will wipe out all projects stored on the cloud. Please let us know if you're ready to proceed.



Thank you,

Tope


Go for it! I have no projects or data in the cloud at the moment. Thanks again!


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  #27  
Old 08-02-2019, 06:56 AM
radcliff radcliff is offline
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Default Re: Beyond Annoyed

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Originally Posted by DigiTechSupt View Post
Upon checking, you've already exceeded the 1GB project limit. Did you previously have an active cloud storage plan?

-Tope
What a pathetic response!
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  #28  
Old 08-02-2019, 07:04 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Beyond Annoyed

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Originally Posted by radcliff View Post
What a pathetic response!
Why is that pathetic? It has all the relevance to the OP’s topic
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  #29  
Old 08-02-2019, 07:34 AM
PatJo PatJo is offline
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Default Re: Beyond Annoyed

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Why is that pathetic? It has all the relevance to the OP’s topic


LOL! Thanks to the Support guys again!


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