iPad Pro, Pro Tools Dock, ethernet connectivity issue?

[rbeggs]

Page two of the Pro Tools | Dock guide describes using the Apple Lightning to USB 3 Camera Adapter + USB 2 Ethernet adapter to establish a hard wired connection between the ipad and the host computer.

This configuration does not work with my model MQDT2LL/A 10 1/2" iPad Pro. The iPad recognizes the camera adapter but does not show connection to ethernet. What's odd is that both my iPhone X and a smaller iPad, model MP21F2LL/A, both connect to ethernet through the same connection that does not work with the iPad Pro. Both iPads are recent models running the latest IOS.

Apple phone support had no answer and gave up, telling me to factory reset the iPad or go to the "Genius Bar". Well, that went as expected, only worse. I was told that the configuration is not supported by Apple. I demonstrated how that dongle set lit up my iPhone and the other iPad with an Ethernet port before her very eyes. She simply said, "That's not supposed to happen, it's not supported". Good luck.

Avid tech support was diligent and worked hard but gave up and said they'd kick it upstairs and get back to me.

This does not appear to be a Pro Tools problem and the manual says it works. I admit I haven't tried the factory reset yet.

Has anybody else experienced this issue? What am I missing?

Thanks,

Richard Beggs
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[EddieJones]

I'm not sure of your adapter issue unfortunately but if your wifi network is setup good the Control App should be Ok on that in the meantime.

[gersonlazoq]

Originally Posted by EddieJones

I'm not sure of your adapter issue unfortunately but if your wifi network is setup good the Control App should be Ok on that in the meantime.

[gersonlazoq]

Originally Posted by EddieJones

I'm not sure of your adapter issue unfortunately but if your wifi network is setup good the Control App should be Ok on that in the meantime.

Hi Eddie,

What’s your knowledge about connecting the new iPad Pro 2018 directly through the USB-C cord? I tried it this morning in my iMac Pro and it was recognized perfectly on the Eucon app without wifi connection, later I tried it on my Mac Pro (trashcan) through the Thunderbolt 3 ports of my UAD Apollo x8p but Eucon didn’t recognize it unless I turned on WiFi. Currently on the latest versions of Eucon, PT Control and lates PT Ultimate.

Any help?

Best,

[EddieJones]

It has to be on the same network...going through the Appollo won't work.