Accel Pcie -HD3 + 96 IO interface not recognize PT10 only show Aggregate

[0level]

shifting from PT 8 to PT10 - my hardware is Accel Pcie HD3 with Aurora 16 LTHD.everything runs fine when using PT8 i can see Audio core in PT.
but when change to PT10 it work in any audio application but not with PT . problem is their is no choice other than aggregate option in Hardware ???

tried already OSX 10.7 ,10.8, 10.9 . but no luck,also tried PT 10 ,10.1 10.3.7 its just the same .

any one with same issue.

thanks in advance.

[Drew Mazurek]

Need more info.

Is this the same boot partition/drive?

Did you do a fresh OS and PT install for 10?

Does Digitest see the cards and they pass?

[0level]

Thanks Drew,

I tried with different HDD and different system versions and fresh PT, and yes Digitest always see the cards and they passed ???
Tried also to delete aggregate.
Hold N when lunch PT .
Hold shift when booting system.

All mentioned above doesn't work, PT can not see Audio core ?

[Drew Mazurek]

And you definitely have a PTHD10 license on your iLok?

The more I think about it, this HAS to be the issue.

[0level]

Yes I have PTHD 11 and PTHD10 license in one ilok.

[Southsidemusic]

Originally Posted by 0level

Yes I have PTHD 11 and PTHD10 license in one ilok.

Hey

We had this issue on the first install of HD Native when we just got our HD and we did change the card around in the PCIe slots. And even though I didn't believe in this we did the PRAM flash and all of a sudden, everything worked great and found the cards right away, had apollo opto in there too and found both

Best Regards
Christopher

[0level]

Originally Posted by Southsidemusic

Hey

We had this issue on the first install of HD Native when we just got our HD and we did change the card around in the PCIe slots. And even though I didn't believe in this we did the PRAM flash and all of a sudden, everything worked great and found the cards right away, had apollo opto in there too and found both

Best Regards
Christopher

Thanks Christopher,

I did change card slots ,even I've tried also using only the Core card.
I'll try PRAM flash trick.

[jasonthurley]

This may be something overlooked... have you downloaded and installed the HD Hardware drivers? They are not a part of the install disk and Im sure the install you have for 8 is out of date for 10 to work with. They are located here:

http://avid.force.com/pkb/articles/e...nload/en379411

[0level]

yes Jasonthurley I did install the HD Hardware drivers in fresh system, try it with reaper and logic pro 9 they detect the audio core but no luck with PT10 ???

[dodlum]

A real 'doh' one by/for me, but just in case... You don't happen to have another ilok in there with PT10 or 11 on there (as well as your HD one)?

This happened to me recently, and pro tools basically opened the native version each time despite there being a valid HD license and HD hardware.

I had the same symptoms... One thing to check is that HD is written on the Pro Tools splash screen as it boots, if HD ain't written it, errr, isn't HD.. That was the penny drop moment for me..