About Plugins and the ilok system

[swalleight]

hi everyones,

I have a big problem with that. I have bought a bundle of plugins, installed them, dl the licences on my i-lok, make every updates for my tiger mac (driver of the i-lok, and for each plugs for the 7.0 protools version), but they still not being in the audiosuite and inserts windows.

But they are loaded by protools at the start. i plug the ilok on the usb port, the light is green (great colour so .......)
But nothing more,

Have you an idea about the problem ? I think have tried any possibilities, but is there more one ?

Thanks and i hope i'll found the help i need.

Regards

++

[swalleight]

I have forgotten one thing, i have verified in the system information of the mac, and the ilok is recognize by the system........

Maybe the problem is from the licences, no ?

[jre3132]

But they are loaded by protools at the start. i plug the ilok on the usb port, the light is green (great colour so .......)
But nothing more,

do you have the ilok plugged in before you start ProTools?

[swalleight]

Hi,

Yes, i've plugged it before.

Do you have an idea about this problem ?

i have send a mail to digi support, but no one reply.

near three weeks, and nothing can be use.

[Slim Shady]

Are you sure you're looking for them in the right place? If you're seeing them go by during the PT splash screen, they're gonna be in there. What plug-ins are you having the problem with?

Have you done all the steps in the "General Troubleshooting" thread? Deleting prefs etc. as outlined in that thread might help.

[DW Griffi]

In my case it was a flakey dongle. Pace offered to replace, without auths, for the price of purchasing a new one. Such a deal.

Instead I abandoned my iLoc plugins.

[BFrederick]

You haven't included any specs, so I have no idea what version of Tiger you are using.... BUT, there have been some issues in the past with updates performed with the "Software Update" feature in the system menu. I cannot remember anymore exactly which version I had this issue with (sorry) - but symptoms included all of my plug ins loading on the splash screen and SOME not appearing in the insert/AS menus. I had problems with a few of my Waves plugs (Tune Lite) and Ozone3.

You might try downloading the full/combo updater for 10.4.7 (or your latest supported version depending on your hardware and LE version). However, I have a feeling that following ALL of the suggestions in the Troubleshooting thread will probably help you out.

Keep in mind that 10.4.8 is NOT yet qualified for use.

Also make sure you are using the latest iLok and PACE drivers from paceap.com.

[jre3132]

Also make sure you are using the latest iLok and PACE drivers from paceap.com.

PROBABLY SOME OF THE BEST ADVICE THERE IS!!!

I usually try to update the pace software after every Mac OS X update and every Protools update.