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  #1  
Old 10-19-2020, 04:21 PM
Kartla Kartla is offline
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Join Date: Oct 2020
Location: Italy, Pisa
Posts: 1
Default Can't register with guitar's microphone for more than 10-15 seconds

Hi everyone,


I'm a complete newbie of guitar's world and of this forum, and I'm a Windows user.
I'm from Italy and I'm sorry for my bad english.

I'm sorry but I was not able to edit my signature so I have to add the Sandra report at the bottom oh this thread.



I own an acoustic guitar Alvarez model RD26CE serial number S16080919.

I connected my Alvarez to my Focusrite Scarlett Solo using a cable jack 6.35 mm from the guitar to the sound card.



Then I use Pro Tools First to record with my guitar.


When I record, I need to:
1) turn on the chromatic tuner of the guitar
2) then turn it off (also after a couple or more seconds)

3) then I am able to record the guitar for a tens of seconds
4) then the "low battery" control lights turns on and the record quality becomes very bad

5) then it records nothing (and I can not listen the sound of my guitar to my headphones too anymore)

I recently changed the battery and indeed I have no problem and no control light when tuning the guitar.

My doubt is that the guitar doesn't get the necessary energy for recording, but I don't know that to do.

Could you help me in this issue?

Thank you in advance.



------------ SANDRA REPORT ------------------


ID
Host Name : LAPTOP-9NH9DPHC
Workgroup : WORKGROUP

Computer
Model : VivoBook_ASUSLaptop X571LH_X571LH
Serial Number : L5N0CX1********
Chassis : ASUS Notebook
Mainboard : ASUS X571LH
Serial Number : L522NBCX********
BIOS : AMI (OEM) X571LH.301 05/08/2020
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 14.0.31.1120
Total Memory : 15.88GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (6C 12T 4.49GHz/5GHz, 4.2GHz/4.7GHz IMC, 6x 256kB L2, 12MB L3)
Socket/Slot : FC BGA1440

Chipset
Memory Controller : ASUS Core10H (Cometlake-H 6C) Mobile Host Bridge/DRAM Registers 100MHz, 2x 8GB SO-DIMM DDR4 2.67GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Samsung M471A1K43DB1-CTD 8GB SO-DIMM DDR4 1Rx8 PC4-21300SO DDR4-2666 (19-19-19-44 4-63-21-7)

Video System
Monitor/Panel : Hewlett Packard HP L1740
(1600x1200, 16.8")
Monitor/Panel : LG Acer B223W (1920x1080, LP156WFC-SPD1, 15.5")
Video Adapter : NVIDIA GeForce GTX 1650 (896S 14C SM6.4 1.38GHz/1.51GHz, 3.9GB 12GHz, PCIe 3.0 x16)
Video Adapter : NVIDIA GeForce GTX 1650 (896S 14C SM6.4 1.38GHz/1.51GHz, 3.9GB 12GHz, PCIe 3.0 x16)

Graphics Processor
OpenCL : NVIDIA GeForce GTX 1650 (896S 14C SM1.2 1.38GHz/1.51GHz, 4GB 12GHz)
OpenCL : Intel(R) UHD Graphics (192S 24C SM2.1 1.15GHz, 512kB L2, 6.4GB)
D3D 11 : NVIDIA GeForce GTX 1650 (896S 14C SM12.1 1.38GHz/1.51GHz, 3.9GB 12GHz)
D3D 11 : Intel(R) UHD Graphics (128MB)
OpenGL : GeForce GTX 1650/PCIe/SSE2 (4GB)
OpenGL : GeForce GTX 1650/PCIe/SSE2 (4GB)

Storage Devices
Disk : KINGSTON OM8PCP3512F-AB (512.1GB, PCIe3x1/NVMe)
Disk : WDC WD10SPZX-80Z10T2 (1TB, SATA600, 2.5", 5400rpm)

Logical Storage Devices
OS (C:) : 475GB (NTFS, 4kB) @ KINGSTON OM8PCP3512F-AB (512.1GB, PCIe3x1/NVMe)
RECOVERY : 2GB (NTFS, 4kB) @ KINGSTON OM8PCP3512F-AB (512.1GB, PCIe3x1/NVMe)
DATA (D:) : 932GB (NTFS, 4kB) @ WDC WD10SPZX-80Z10T2 (1TB, SATA600, 2.5", 5400rpm)
SYSTEM : 256MB (FAT32, 4kB) @ KINGSTON OM8PCP3512F-AB (512.1GB, PCIe3x1/NVMe)

Peripherals
LPC Hub Controller #1 : ASUS HM470 (Comet Lake) LPC Controller
Audio Device : ASUS Core (Comet Lake) PCH cAVS
Serial Port(s) : 1
Disk Controller : Intel Core (Comet Lake) PCH Shared SRAM
Disk Controller : ASUS ICH8 Mobile SATA RAID Controller
Disk Controller : Kingston Controller Standard NVM Express
USB Controller #1 : ASUS Core (Comet Lake) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : HP Deskjet 2540 series (600x600, Colour)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Realtek PCIe GbE Family Controller (Ethernet)
Wireless Adapter : Intel(R) Wireless-AC 9560 160MHz (802.11n (HT), AES-CCMP, 121.5Mbps / 135.75Mbps)

Power Management
Battery #1 : ASUS A32-K55 42.03Wh/11.03Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18363
Platform Compliance : x64
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  #2  
Old 10-19-2020, 05:43 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Can't register with guitar's microphone for more than 10-15 seconds

Hi, welcome to DUC.

Unfortunately I suspect the problem is with the electronics in your guitar, snd you may need to get that services or replaced if fresh batteries do not fix this. The Focusrite interface should not be able to cause the battery to go flat... and especially not if it is all working well enough to record the guitar for a short while.

About the only thing I would want to exclude is an intermittent short in the cable between the guitar and interface... the preamp low battery LED might light up when that happens.... and you would stop hearing any input.

But you can also test the preamp by connecting to a PA amplifier, headphone amplifier, home stereo etc. and see how it behaves there.
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