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  #1  
Old 04-09-2017, 11:05 AM
WAXLTD WAXLTD is offline
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Join Date: Aug 2009
Location: Los Angeles
Posts: 151
Default Cloud Users?

Posting here because the Cloud forum itself is relatively deserted.

Has anyone had consistent success with complex Projects in the cloud? We had some moderate success a few versions back. But lately, we've been having errors like crazy trying to simply get a project off the ground.

Server timeouts, tracks won't upload. Before even inviting anyone, all kinds of errors getting the project uploaded.

We've started several support tickets, but as there is a long lag before someone emails you back, it's somewhat difficult to work this out with support.

At any rate, just wondering if any other users out there have had any reliable success.
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  #2  
Old 04-09-2017, 12:09 PM
WAXLTD WAXLTD is offline
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Default Re: Cloud Users?

Well, I posted this in the 12 forum because not many users are in the cloud forum and posts don't get replied to. But it was moved here. Oh, well.
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  #3  
Old 04-09-2017, 12:53 PM
Carl Kolchak Carl Kolchak is offline
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Default Re: Cloud Users?

I'm sure you'll find there's a lot more traffic here...



... And by traffic, I mean tumble weeds.


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  #4  
Old 04-09-2017, 05:02 PM
Billy Bush Billy Bush is offline
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Default Re: Cloud Users?

We've been experimenting with it for the last couple of weeks.

I've got four projects I'm overseeing currently - two have a smaller track count and two are very dense with lots of tracks and plugins.

All have the max number of collaborators and I'm sharing the whole project, not just stems.

So far it all seems very fast and reliable. All in all, it's kind of amazing for us. Not only doing the obvious adding of a track from a collaborator but also doing large destructive arrangement and editing changes. All seem to work great.

The only bizarre thing I have encountered so far is that on a couple of tracks when a collaborator changes something and I download those changes, it will default to wanting to upload changes from my system even though I haven't touched the track. I think it has something to do with my system having plugins that aren't installed in the collaborator session and when they become active again, it reads as a status change.

I should have a better idea when I chat with support tomorrow.

Best,

Billy Bush
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  #5  
Old 04-12-2017, 03:37 AM
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clausiii clausiii is online now
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Location: Vienna, Austria
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Default Re: Cloud Users?

Quote:
Originally Posted by Billy Bush View Post
The only bizarre thing I have encountered so far is that on a couple of tracks when a collaborator changes something and I download those changes, it will default to wanting to upload changes from my system even though I haven't touched the track. I think it has something to do with my system having plugins that aren't installed in the collaborator session and when they become active again, it reads as a status change.

I should have a better idea when I chat with support tomorrow.

Best,

Billy Bush
I have similar problems when plugins have automation. it seems that automations were interpreted as "changes". I submitted this bug and hope for a bugfix with the next release...
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  #6  
Old 04-13-2017, 10:51 AM
Billy Bush Billy Bush is offline
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Default Re: Cloud Users?

Quick update - The issue i ran into was indeed some automation on the tracks.

Aside from that known bug, all is working as it should.

I have to say, we find that the speed of the transfers and the workflow are kind of blowing our minds.

Best,

Billy Bush
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  #7  
Old 04-17-2017, 12:04 PM
Ecroxford Ecroxford is offline
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Join Date: Apr 2009
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Default Re: Cloud Users?

I have several projects with one collaborator on the cloud. Max tracks are bout 12. Sometimes it works fine other times it's helter skelter. Tracks sometimes just won't upload. I have found the melodyne doesn't appear to work with collaboration(i.e. the final result doesn't share at all). I have had to can one project that got corrupted somehow and just wouldn't share properly. When it works.. nice.... but you takes your chances with this. I have found that when tracks won't share(upload ) properly that a reboot will generally fix. Like most things pro tools it is finicky.
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  #8  
Old 04-17-2017, 01:12 PM
taylor4814 taylor4814 is offline
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Location: Fairfax, VA
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Default Re: Cloud Users?

What's your bandwidth like?
https://www.google.com/#q=speed+test


Quote:
Originally Posted by WAXLTD View Post
Posting here because the Cloud forum itself is relatively deserted.

Has anyone had consistent success with complex Projects in the cloud? We had some moderate success a few versions back. But lately, we've been having errors like crazy trying to simply get a project off the ground.

Server timeouts, tracks won't upload. Before even inviting anyone, all kinds of errors getting the project uploaded.

We've started several support tickets, but as there is a long lag before someone emails you back, it's somewhat difficult to work this out with support.

At any rate, just wondering if any other users out there have had any reliable success.
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  #9  
Old 04-18-2017, 09:04 AM
Ecroxford Ecroxford is offline
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Join Date: Apr 2009
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Default Re: Cloud Users?

I have a 50Mb service thru time warner but frequently get 60Mb+ . That is the download speed. Upload Should be 5Mb .. I noticed today is about 3.5Mb upload.
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  #10  
Old 05-04-2017, 09:04 AM
KR250 KR250 is offline
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Join Date: Feb 2017
Location: Seattle
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Default Re: Cloud Users?

I had moderate success at first, working with one other person who purchased PT for collaboration. Had a lot of sync discrepancies that made me question if I was actually hearing all my updates, and got a lot of errors opening projects and crashing. Opening sessions were error free and loaded much faster. Eventually projects stopped working and could no longer open projects without an error code (upgraded storage plan with free space available). Couldn't get Avid to resolve the issue without paying more money to purchase a support plan. Gave up on the whole idea and just use OneDrive to transfer now without issues. A company shouldn't require you to purchase an additional support plan to fix bugs.
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