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  #21  
Old 03-22-2023, 09:37 AM
dominicperry dominicperry is offline
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Default Re: Dolby Renderer 5.0 ilok missing

No problems here..........

Paid for the upgrade from 3.7.x to 5.0.0, downloaded the new version, installed new version, went into iLok manager and activated the license, moved it to my physical iLok, launched the Renderer, all working fine.

Not clear why we have to give up the old license, that seems daft.

Dominic
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  #22  
Old 03-22-2023, 10:22 AM
Rikk Rikk is offline
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Default Re: Dolby Renderer 5.0 ilok missing

Quote:
Originally Posted by jeffro View Post
Assuming you meant that you purchased DAPS on 3/1? We're in the process of depositing licenses for purchases made on/after Feb 1. I'll try to check your account (if your DUC email matches your Avid or iLok accounts).

EDIT: Cannot locate your account. If you don't see the new license please create an account support case so CS can look into this.
Can you send me a private message?
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  #23  
Old 03-22-2023, 03:15 PM
nedd nedd is offline
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Default Re: Dolby Renderer 5.0 ilok missing

__

Just be careful if you are running Dolby Atmos Music Assembler, it is NOT compatible with ver 5.0. They need to update Assembler to work with new Renderer.
I can not find any reason why would they release 5.0 and not follow assembler update...it can not work without a renderer?!

__
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  #24  
Old 03-22-2023, 03:38 PM
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jeffro jeffro is offline
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Default Re: Dolby Renderer 5.0 ilok missing

Quote:
Originally Posted by Rikk View Post
Can you send me a private message?
Found your case and checked your account... Your DAPS purchase on 3/7 qualifies for the free upgrade, and that was deposited in your account today. Please check your email for a case notice. Thanks!
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  #25  
Old 03-22-2023, 06:30 PM
ubxf ubxf is offline
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Default Re: Dolby Renderer 5.0 ilok missing

Quote:
Originally Posted by nedd View Post
__

Just be careful if you are running Dolby Atmos Music Assembler, it is NOT compatible with ver 5.0. They need to update Assembler to work with new Renderer.
I can not find any reason why would they release 5.0 and not follow assembler update...it can not work without a renderer?!

__
That would be a good reason to keep the old license :)
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  #26  
Old 03-24-2023, 10:56 AM
AYLOYMusic AYLOYMusic is offline
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Default Re: Dolby Renderer 5.0 ilok missing

I purchased the Dolby Atmos Production Suite with the Educational discount on 23rd of March. I should be able to upgrade to the Dolby Atmos Renderer V5.0 but I cant surrender the licence in my iLok account. Furthermore, I can only use Dolby Atmos Renderer v3.5 and not even v3.7. How an I fix this licence issue?

Last edited by jeffro; 03-29-2023 at 12:15 PM. Reason: Case 04602659
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  #27  
Old 03-25-2023, 02:42 AM
IrelandM IrelandM is offline
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Location: Dundonald Northern Ireland
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Default Re: Dolby Renderer 5.0 ilok missing

Having tried to upgrade from an educational license to a full license of the Atmos Production Suite is there a way to do this through the Avid Store.

I have a full license in the avid system cart to add to my iLok account but get the following Heading to checkout...

We are unable to process your request at this time.Apologies for the inconvenience. Please try again later.


Regards

Last edited by jeffro; 03-29-2023 at 12:17 PM. Reason: Case 04606005
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  #28  
Old 03-25-2023, 05:17 AM
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skywalker13 skywalker13 is offline
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Default Re: Dolby Renderer 5.0 ilok missing

Quote:
Originally Posted by AYLOYMusic View Post
I purchased the Dolby Atmos Production Suite with the Educational discount on 23rd of March. I should be able to upgrade to the Dolby Atmos Renderer V5.0 but I cant surrender the licence in my iLok account. Furthermore, I can only use Dolby Atmos Renderer v3.5 and not even v3.7. How an I fix this licence issue?
I am having the same issue. I ordered yesterday, and have yet to receive my license or see a surrender flag with the ILOK Software.

I reached out to technical support, but get forced to use the chat. A case gets created via chat, but I never receive an email with the case number.

If someone from Avid sees this, I'd greatly appreciate some help.

Order Number: 9524064

Last edited by jeffro; 03-29-2023 at 12:19 PM. Reason: Case 04603656
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  #29  
Old 03-27-2023, 11:36 PM
Tweakhead Tweakhead is offline
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Default Re: Dolby Renderer 5.0 ilok missing

Jeffro went above and beyond in sorting this out for me.
I am now all up and running again.
Many Thanks Jeffro !
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  #30  
Old 03-29-2023, 09:24 AM
ubxf ubxf is offline
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Default Re: Dolby Renderer 5.0 ilok missing

All fixed now
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