Pro Tools SE on Windows 7. Blue screens after trying DAE load.

[csubroncs]

Hi,
I tried to install on Vista and had the same issues. I upgraded to Windows 7 as well as updated to the most recent version of Quicktime and updated to IE9. Everything installs fine. After install reboot, registration times out so I close that and then windows opens normally. Open Pro Tools for the 1st time and it begins loading. Once it hits DAE load...about 65%...it blue screens and shuts down. Any help or recommendations is greatly appreciated. I have the M-Audio FastTrack and Pro Tools SE 8.0.3.

SiSoftware Sandra

Computer
Model : Toshiba Satellite L505D
Workgroup : WORKGROUP
Host Name : Paige-PC
User : Paige

Processor
Model : AMD Athlon(tm) X2 Dual-Core QL-65
Speed : 2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 Cache : 2x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Mainboard : Toshiba Portable PC
BIOS : Insyde Corp. 1.50 12/15/2009
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2.75GB Registered DDR2 SO-DIMM

Chipset
Model : Toshiba RS780/880 Host Bridge
Front Side Bus Speed : 2x 2GHz (4GHz)
Shared Memory : 256MB
Channels : 1
Memory Bus Speed : 2x 100MHz (200MHz)

Chipset
Model : AMD F11h Athlon 64/Turion/Sempron HT Hub
Front Side Bus Speed : 2x 2GHz (4GHz)
Total Memory : 2GB Registered DDR2 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module : Micron 8HTF12864HDY-800G1 1GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 4-24-6-3)
Memory Module : Samsung M4 70T5663EH3-CF7 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon 3100 Graphics (SM4.0, 256MB, PCI)

Graphics Processor
STREAM Processor : ATI Radeon HD 2400 ()

Storage Devices
TOSHIBA MK2555GSX (250GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 233GB (C:)
Apple iPod 8GB (USB) : 7GB (F:)
TSSTcorp CDDVDW TS-L633P (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 8GB (D:)

Logical Storage Devices
TI100760V0G (C:) : 223GB (NTFS) @ TOSHIBA MK2555GSX (250GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Removable Drive (F:) : 7GB (FAT32) @ Apple iPod 8GB (USB)
TOSHIBA SYSTEM VOLUME : 1GB (NTFS)
Pro Tools SE (D:) : 8GB (CDFS) @ TSSTcorp CDDVDW TS-L633P (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Toshiba IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : Toshiba SB700/800 LPC host controller
LPC Legacy Controller 1 : Winbond WPCE775LA
Audio Device : Toshiba IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Serial Port(s) : 1
Disk Controller : Toshiba SB700/800 SATA Controller [AHCI mode]
Disk Controller : Toshiba SB700/800 IDE
USB Controller 1 : Toshiba SB700/800 USB OHCI0 Controller
USB Controller 2 : Toshiba SB700/800 USB OHCI1 Controller
USB Controller 3 : Toshiba SB700/800 USB EHCI Controller
USB Controller 4 : Toshiba SB700/800 USB OHCI0 Controller
USB Controller 5 : Toshiba SB700/800 USB OHCI1 Controller
USB Controller 6 : Toshiba SB700/800 USB EHCI Controller
SMBus/i2c Controller 1 : ATI SB700 SMBus

Printers and Faxes
Printer : WebEx Document Loader (120x120, Colour)
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : CutePDF Writer (4000x4000, Colour)
Printer : Canon MX340 series Printer (USB, Colour)
Printer : Canon MX340 series FAX (200x200, USB)

Peripherals
Media Player : Apple iPod (7.39GB)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Wireless Adapter : Realtek RTL8187SE Wireless LAN PCIE Network Adapter (802.11g (ERP), TKIP, 412.32Gbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 3.1

[Evilhamsta]

Hi! im having the exact same problem! did you ever find a fix for this?

[Dominic Gourd]

Did either of you find a solution to this in the end? I have read around the forums that IE9 is problematic with Pro Tools and the recommendation is to revert to IE8. I am having a similar problem myself (I use Google Chrome), though no DAE error or blue screen; PT simply won't launch (see my original post: http://duc.avid.com/showthread.php?t=322795).

Any suggestions appreciated!

Cheers,

Dominic

SiSoftware Sandra
ID
Host Name : Dominic-PC
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron N5110
Serial Number : 37988S1
Chassis : Dell Portable
Mainboard : Dell 08FDW5
Serial Number : .37988S1.BR10819221007A.
BIOS : Dell A07 07/18/2011
Intel vPro : 7.00.04.1197
Total Memory : 3.91GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz (2C 4T 2.4GHz/3GHz, 2.4GHz IMC, 2x 256kB L2, 3MB L3)

Chipset
Memory Controller : Dell Core (Sandy Bridge) Mobile DRAM Controller 100MHz, 4GB DDR3 SO-DIMM 1.33GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Smart Modular SH564128FH8NZPHSCG 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) HD Graphics Family (12 SM4.1 650MHz/1.2GHz, 64MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Graphics Processor
Compute Shader Processor : Intel(R) HD Graphics Family (12SP 650MHz/1.2GHz, 64MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Storage Devices
WDC WD5000BPVT-75HXZT3 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (C:)
TSSTcorp DVD+/-RW SN-208BB (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:)

Logical Storage Devices
RECOVERY : 15GB (NTFS)
OS (C:) : 451GB (NTFS) @ WDC WD5000BPVT-75HXZT3 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp DVD+/-RW SN-208BB (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : Dell HM67 LPC Controller
LPC Legacy Controller 1 : Winbond WPCE775LA
Audio Device : Dell Cougar Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 76D1h
Disk Controller : Dell Cougar Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Dell Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Dell Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Dell Renesas Electronics USB 3.0 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Epson Stylus C67 Series (M) (360x360, USB, Colour)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Wireless Adapter : Dell Wireless 1702 802.11b/g/n (802.11g (ERP), 54Mbps)

Power Management
Battery No 1 : Sanyo DELL 4YRJH1A 48.60Wh/3.95Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.7