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  #1  
Old 04-01-2016, 01:22 AM
surstromming surstromming is online now
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Default Can´t get cloud storage space back when clearing clips i clip list?

Hi,

When using up to much cloud storage it seems that I cant clear out space by clearing clips in the clip list.

The only way seems to save the project as session and then deleting the project from cloud and save the session as project again after you´ve cleaned up the project from unwanted clips.

Just to be clear, I am clicking "Delete" when clearing the clips from clip list to be sure the clips are permanently deleted from disk. They are no longer present in the project cache.

Can anyone confirm this or is it just me?
Seems like something is wrong here, you should get the cloud storage back when clearing clips in clip list, shouldn´t you?

At least the popup that shows when you´re out of space tells you this as one of the ways to free up cloud storage.


Best regards,
Markus
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Intel core i7 4790k, 16Gb ram
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Last edited by DigiTechSupt; 04-04-2016 at 12:34 PM. Reason: Support Case 02933633
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  #2  
Old 04-01-2016, 09:20 AM
Danthewman Danthewman is offline
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

You need 8GB ram and win 10... Sorry man...
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  #3  
Old 04-01-2016, 10:22 AM
surstromming surstromming is online now
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

Quote:
Originally Posted by Danthewman View Post
You need 8GB ram and win 10... Sorry man...
Updated system spec, still don't work

Best regards,
Markus
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Windows 10
Intel core i7 4790k, 16Gb ram
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Pro Tools 2018.4
Eleven Rack + Expansion pack
RME Fireface UCX
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  #4  
Old 04-01-2016, 10:26 AM
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Southsidemusic Southsidemusic is online now
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

Hej Killar

You need to start a Support case from your Avid account and send in the details and exactly what happens so Avid can sort that out for you.

Goto your Avid account and use the support section and start the case there.

Lycka Till
Christopher
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Old 04-01-2016, 10:27 AM
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

Quote:
Originally Posted by Danthewman View Post
You need 8GB ram and win 10... Sorry man...
That doesn't have anything to do with cloud storage issues.
And Win 10 isn't supported yet so he doesn not need Win 10.
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  #6  
Old 04-01-2016, 10:33 AM
surstromming surstromming is online now
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

Tja,

Tack för ditt svar

I don't have a support plan, can i still start a case?

Dantheman was just joking around with me


Best regards,
Markus
__________________
Windows 10
Intel core i7 4790k, 16Gb ram
MacBook Pro Retina 13" late 2013 OSX 10.12
Intel Core i5 2,4 GHz 8GB
Pro Tools 2018.4
Eleven Rack + Expansion pack
RME Fireface UCX
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  #7  
Old 04-01-2016, 10:36 AM
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

Quote:
Originally Posted by surstromming View Post
Tja,

Tack för ditt svar

I don't have a support plan, can i still start a case?

Dantheman was just joking around with me


Best regards,
Markus
1 april och allt

Jag kollar med Avid vad dom säger och återkommer så fort jag fått svar eller så öppnar dom ett case till dig o meddelar dig via PM eller i denna länk. Tror inte du kan öppna ett case on du inte har en annual plan.
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  #8  
Old 04-01-2016, 10:40 AM
surstromming surstromming is online now
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

Great, thanx!
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Windows 10
Intel core i7 4790k, 16Gb ram
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Intel Core i5 2,4 GHz 8GB
Pro Tools 2018.4
Eleven Rack + Expansion pack
RME Fireface UCX
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  #9  
Old 04-01-2016, 11:05 AM
Danthewman Danthewman is offline
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Default Re: Can´t get cloud storage space back when clearing clips i clip list?

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