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Old 10-15-2017, 09:03 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,482
Default Re: AIR Mini Grand: no 'long' sound, just short notes

Originally Posted by huzzam View Post
hi jeffro, thanks for the info. i'm not finding it in my Avid account. my product name is "Annual Upgrade Plan for Pro Tools".

Thanks for providing your info... found & fixed it!
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Old 05-14-2018, 04:45 PM
anouaux anouaux is offline
Join Date: May 2018
Location: San Francisco
Posts: 2
Default Re: AIR Mini Grand: no 'long' sound, just short notes

Originally Posted by jeffro View Post
The Instruments 12.5.1 Mac installer has been available through Application Manager and more recently we have been adding it into my.avid.com/products so you should be able to update from either one. If you don't see it in your Avid account, please reply with your specific product's name (listed in the purple bar in your products). Thanks.
Hi Jeffro,

I hope this message finds you well.

I currently have Mini Grand version and experiencing the same issue when using Pro Tools 11.3.1 on macOS High Sierra 10.13.4

I am unable to locate the latest instrument installer for Mac on the My Products page and Application Manager. Is there a way you can help me with this?

My product's specific name is Pro Tools 11.0 (No contract).

Thank you.

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